Barbara W.
I purchased 2 mother of bride dresses
I purchased 2 mother of bride dresses They arrived in poor quality. The color and appearance was very cheaply made. I immediately ask for a return label and a refund. They have delayed this process asking for several things. I had to go into Hospital for an emergency surgery. But I continued to notify them countless times. To be met with so many difficulties. Please do not buy from them Poor quality, extremely poor customer service. I
Response from ChyrbabyJan 13, 2026
First and foremost, we are truly sorry to hear about your emergency surgery. We hope you are recovering well and that your health is improving. We are deeply saddened that you had to deal with the stress of a return process during such a difficult personal time. It is distressing to hear that our team made things difficult for you by delaying your request with multiple requirements. This is not the compassionate or professional service we aim to provide, especially for someone preparing for such a meaningful role as the Mother of the Bride. We want to stop this difficult process for you immediately. Since we cannot identify your order through your screen name, please email us at [email protected] with the subject line "URGENT - MEDICAL EMERGENCY PRIORITY." We have authorized our management to handle your refund with the highest priority and with minimal effort required from your side. Your health and peace of mind are much more important than a return procedure. Sincerely, The Chyrbaby Team



