Discover beautifully crafted dresses for every role – flower girls, junior bridesmaids, mothers & more. Elegant, timeless styles for weddings & special occasions.
Chyrbaby (chyrbaby.com) has 214 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
chyrbaby.com
Website
chyrbaby.com
Category
Costume & Wedding
Location
Everett, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Om du returerar då får du tillbaka bara 10 % av priset. Sidan är skapad för att lura konsumenter. Klänningen jag beställde ser inte alls ut som på bilden.
Response from ChyrbabyJan 13, 2026
Vi beklagar djupt att du känner dig lurad; detta är absolut inte vårt mål som företag. Vi förstår din besvikelse när klänningen inte motsvarade dina förväntningar och att erbjudandet om 10 % återbetalning kändes otillräckligt.
Vi arbetar på att förbättra våra returprocesser för att göra dem mer rättvisa för våra internationella kunder. Vi vill gärna undersöka ditt ärende personligen för att hitta en bättre lösning för dig.
Vänligen kontakta oss på [email protected] med ämnesraden "URGENT - SWEDISH CUSTOMER HELP". Vi står redo att hjälpa dig så att du blir nöjd med din upplevelse hos oss.
Med vänliga hälsningar,
Chyrbaby Team
ST
Sarah T.
Falsely Advertised Dress
Chyrbaby uses photos that are completely different from their merchandise. I wish I could post pictures of what I received versus what they advertise. The difference is laughable. The dress on their website appears to be a draped jersey satin. What I received was cheap, shiny polyester with giant pleats and stitching.
The company also falsely advertises that items are in the US and claim to offer 14 day returns.
I wasted $130 on a cheap dress I ended up donating to Goodwill since they continuously rejected the return. Then claimed it would cost over $100 in shipping to China but refused to provide a return address.
Do not trust their below reply to this review. After emailing support numerous times, this is their response: 'We have confirmed that your skirt underwent our specialized quality inspection prior to shipment, ensuring there are no quality-related issues. Differences due to personal preference fall outside the scope of our return eligibility. However, as a gesture of goodwill and to improve your satisfaction, we are pleased to offer you a 15% compensation based on the item’s value'.
Response from ChyrbabyJan 13, 2026
We sincerely apologize for the frustration caused by our shipping locations and the discrepancy in the product you received. We hear your concerns regarding our return process and the clarity of our product imagery.
We understand that discovering an item needs to be returned internationally can be an unexpected burden. We are currently reviewing our website information to ensure our warehouse locations and return instructions are as transparent as possible for our customers.
Regarding our photography, we take your feedback on the "AI photos" very seriously. We are in the process of incorporating more real-life studio photos and customer-submitted images to provide a 100% accurate representation of our dresses’ fabric and fit.
We want to make this right for you. Because we cannot find your order under this name, please contact us at [email protected] with the subject line "URGENT - SHIPPING & QUALITY REVIEW." We would like to review your case and provide a solution that doesn't involve high return shipping costs for you.
Sincerely, The Chyrbaby Team
EJ
Elli J. J.
Vergiss die positiven Bewertungen
Vergiss die positiven Bewertungen, sie sind fake und offensichtlich gekauft.
Dieses Unternehmen ist aus meiner Sicht nicht seriös. Die Produktbilder haben mit der gelieferten Ware absolut nichts zu tun. Geliefert wird billigste Massenware direkt aus China, mit langer Lieferzeit, extrem minderwertigem Material und schlechtem Schnitt. Qualität, Verarbeitung und Stoff sind auf dem niedrigsten Niveau und nicht einmal ein Zehntel des aufgerufenen Preises wert.
Die angeblichen Sonderangebote sind reine Täuschung. Die Preise sind völlig überzogen, in der Herstellung kosten diese Produkte vermutlich nur wenige Euro.
Am schlimmsten ist jedoch die Rückabwicklung: Eine Retoure nach China kostet ca. 23 € ohne Sendungsverfolgung und fast 50 € mit Tracking. Der Kundenservice antwortet erst nach Tagen und ausschließlich mit automatisierten Standardmails. Bevor überhaupt eine Rücksendeadresse genannt wird, muss man mehrfach schreiben, Fotos schicken und sich rechtfertigen, selbst dann, wenn die Ware einfach nur extrem minderwertig ist.
Nach fünf bis sechs E-Mails erhielt ich schließlich eine Rücksendeadresse. Ich habe das Kleid zurückgeschickt, inklusive Bestellnummer, Adresse, E-Mail und Telefonnummer, mehrfach im Paket, auf dem Paket und auf den Zolldokumenten. Trotzdem wurde mir nach Wochen mitgeteilt, ohne Sendungsverfolgungsnummer sei angeblich nichts nachweisbar, daher keine Rückerstattung.
Fazit: 89 € für das Kleid, 23 € für die Retoure und kein Geld zurück. Statt echter Hilfe kommen nur die gleichen automatisierten Antworten.
Finger weg. Dieses Geschäftsmodell ist intransparent, kundenfeindlich und wirkt wie gezielte Abzocke.
ERGÄNZUNG am 18.01.2026
Ergänzung: Auf Ihre Aufforderung hin habe ich alle Unterlagen per E-Mail eingereicht. Die Antwort war jedoch identisch mit den vorherigen: Ohne Sendungsverfolgungsnummer könne man den Vorgang nicht nachvollziehen, eine Rückerstattung erfolge daher nicht. Entgegen Ihrer öffentlichen Zusage wurde mein Geld also nicht erstattet.
Response from ChyrbabyJan 13, 2026
wir haben Ihre Bewertung gelesen und nehmen Ihre Vorwürfe sehr ernst. Es tut uns aufrichtig leid, dass Sie eine so frustrierende Erfahrung mit unserer Qualität und unserem Retourenprozess gemacht haben. Ein solches Erlebnis entspricht nicht dem Service, den wir anstreben.
Wir möchten ausdrücklich betonen, dass wir keine automatisierten Standardantworten nutzen möchten, um berechtigte Anliegen zu ignorieren. Dass Sie trotz Rücksendung des Kleides keine Erstattung erhalten haben, ist absolut inakzeptabel. Wir möchten dies sofort korrigieren.
Da wir Ihre Bestellung anhand Ihres Trustpilot-Namens nicht direkt zuordnen können, bitten wir Sie dringend, uns direkt unter [email protected] mit dem Betreff "DEUTSCHE RETOURE – DRINGEND" zu schreiben.
Bitte fügen Sie den Beleg Ihrer Postsendung (auch ohne Tracking) bei. Wir werden Ihren Fall intern priorisieren, um eine faire Lösung – einschließlich der Erstattung – zu finden, damit Sie nicht auf den Kosten sitzen bleiben.
Herzliche Grüße,
Ihr Chyrbaby Team
MB
Martin B.
Lousy Customer service
We ordered a dress and it didnt fit and wasnt what we expected and we wanted to return it. We contacted the customer service and they told us that they dont accept returns and come with all sort of excuses. we insisted but now we didnt get any more any replies. this is a very unprofessional service and we will never buy anything else from them
Response from ChyrbabyJan 13, 2026
We are truly sorry for the silence you’ve experienced. There is no excuse for a lack of response when you are trying to resolve a return, and we sincerely apologize for making you feel ignored and frustrated. This is not the level of professional service we strive to provide.
We understand that if a dress doesn't fit or meet your expectations, you deserve a straightforward solution rather than excuses. We want to reopen your case immediately and ensure your return request is handled fairly and promptly.
Please give us one more chance to fix this. Since we cannot identify your order here, please email us at [email protected] with the subject line "REOPEN REQUEST - IMMEDIATE ATTENTION." > We have instructed our team to prioritize any email with this subject line to ensure you get a definitive answer and a resolution today.
Sincerely,
The Chyrbaby Team
LM
Lorenna M.
Would give 0 if I could
Would give 0 if I could. You can’t return dresses unless they are defective. It’s just a joke. AVOID !
Response from ChyrbabyJan 13, 2026
We hear your frustration and want to clarify: We do accept returns for reasons beyond just defects. We understand that when shopping for a dress, fit and style are everything. If our team gave you the impression that only defective items can be returned, we sincerely apologize for that misinformation.
We want to ensure you are not stuck with a dress you cannot use. Please contact us at [email protected] with the subject line "POLICY CORRECTION" so we can look into your specific order and provide the return assistance you deserve.
We are committed to making our "14-Day Return" promise a reality for every customer.
Sincerely,
The Chyrbaby Team
JA
JOANNA A.
Im struggling to give this company 1…
Im struggling to give this company 1 star if Im honest. My dress arrived and didn’t look anything like the photo in their website. I wanted a lace off the shoulder dress and i got a stiff dress with sequins nothing like the photo. The size i ordered did not fit me either. I asked company to return and after a few days they got back to me and said they would offer me 10% off my next order and i could keep the dress. But i paid £110 for this dress and wanted my money back, so asked them for refund and how to return. I then got an email saying that I would not be able to return and they would not give refund either. Totally illegal. i have put this in the hands of someone else now to try to get my money back but Please DO NOT EVER USE THIS COMPANY As it is just a nightmare.
Response from ChyrbabyJan 13, 2026
We are truly concerned to hear that you received a sequined dress instead of the lace off-the-shoulder style you ordered. Sending a completely different material and design is a serious fulfillment error on our part, and we sincerely apologize for the disappointment this caused, especially given the £110 spent.
We also want to address the response you received from our team. Offering a 10% discount on a future order when we sent the incorrect item is entirely inappropriate and does not reflect our service standards. We understand why you feel frustrated and have sought external assistance.
We would like to resolve this directly and immediately to save you further trouble. Since we cannot identify your order through Trustpilot, please email us at [email protected] with the subject line "URGENT - £110 INCORRECT ITEM REVIEW."
We have authorized an immediate full review of your case to ensure a proper refund is processed. We are committed to correcting this mistake and regaining your trust.
Sincerely,
The Chyrbaby Team
TV
Trudy V.
Dress I ordered did not match the picture once it was shipped
Sent a dress that did not match picture at all and for $99 I wanted a refund they stopped responding until I made a claim on my credit card. They first offered me 10% to keep the dress so nine dollars on $100 dress that isn’t worth two dollars is not going to work now they’re telling me it’s gonna cost me more to send the address by, but they won’t give me an address and they put on their do not send merchandise back until you’re authorized. Do not recommend ordering from this company.
Response from ChyrbabyJan 13, 2026
We sincerely apologize for the "dead-end" experience you encountered while trying to process your return. We understand your frustration—stating that a return must be authorized but then withholding the address or offering an insufficient $9 discount is not the "smooth and simple process" we promise.
We are concerned that our communication stopped until a claim was filed. This is not how we intend to operate. We want to resolve this with you directly to settle the dispute fairly.
Because we cannot link this review to your order number, please email us at [email protected] with the subject line "URGENT - DISPUTE RESOLUTION $99." > We have instructed our management team to provide you with the return authorization and address immediately, or to work out a resolution that respects the $99 you spent. We want to ensure you are not left with a product that does not meet your expectations.
Sincerely,
The Chyrbaby Team
KB
karin B.
I bought a dress that did not fit me…
I bought a dress that did not fit me and I send several emails trying to return the dress and they silence, the return policy of 14 days does not work, don’t buy from them, they are not honest
Response from ChyrbabyJan 13, 2026
We are truly sorry to hear that your emails have gone unanswered. We understand how frustrating it is to follow a return policy and feel met with silence; this is not the "honest" and "smooth" experience we want for our customers.
Sometimes emails can be filtered into spam or missed during peak times, but that is no excuse for leaving you without a solution. We want to honor our 14-day policy and help you with your return immediately.
Since we cannot locate your order details from your username here, please contact us at [email protected] with the subject line "URGENT - UNANSWERED RETURN." > We have instructed our team to prioritize this subject line and provide you with return instructions right away. We value your trust and are committed to making this right.
Sincerely,
The Chyrbaby Team
