ChyrbabyReviews of chyrbaby.com

I recently placed an order in late March for 4 dresses and spent USD 500 in total. Even thought it was a little expensive, but I was hoping to receive what I have seen on their website (all AI models pictures). If you have not placed an order yet or cancelled order with them also be able to get back refund, please consider yourself lucky. I wish I had cancelled mine. I finally received 4 dresses with nearly 20 emails back and forth. I have been waiting for nearly 30 days instead of 10 days as they stated on their webpage. Those dresses' quality are a far cry from the advertised photos: They used coarse blue threads rather than transparent or silver thread to sew down silver sequins/crystals. Another dress had a completely different structure—the shoulder literally collapsed and slumped down because it lacked any tailoring. It does not stay on body in the manner advertised. The lace detailing on the chest does not match the product description or images provided online. My Interaction with the Merchant: When I attempted to share these defects on their social media, my comments were hidden, and my account was restricted. Furthermore, the merchant offered me a small partial refund (up to 25%) only if I agreed to close my formal bank dispute. Observations on Transparency: While the brand presents a Western image, please check carefully in their website and you will find discrepancies. My order was finally shipped from China, and the service hours stated on webpage aligned with China Standard Time before. Prospective buyers should be aware of this, especially regarding potential return shipping costs. My advice: If you value product accuracy and transparent customer service, I suggest exercising extreme caution. For those who have already experienced similar issues, I recommend seeking assistance through your credit card's formal dispute process rather than accepting inadequate compensation.

The dresses are not as described in color or material. The 14 day easy return policy is not the truth. I have been trying to get these dresses returned for almost a month with no success. They keep trying to offer me the dresses with a 25% refund when I paid hundreds for the dresses. What am I to do with something that doesn't fit, nor is it the quality I was expecting?

Terrible and horrific experience. Do not fall for the quick delivery. It is a lie. It took twice as long as promised, even though I paid express shipping. The easy return is also a lie. They do everything possible so you do not return the dress. They offer you a 10 to 15% refund and you can keep the dresses. They claim to have a warehouse in the United States, but that is not for returns. Returns need to be made to China at your own expense. And they emphasize that there’s always a risk of the package being lost. I made a negative comment on Instagram and they blocked me. I also made negative comments on Tik Tok and they disappeared. If you look at the reviews on their website, all of them are good. I did not find one negative comment. That is so suspicious.

Ordering was easy however their Hassle Free Returns were anything but that. Their shipping times are also not adhered to. Shipping says 3-10 days and it took over a month to receive 1 item. When contacted to return what I received it took another month of arguing back and forth. Their final offer was to credit me 20% and I keep the item. I was not allowed to return nor did they take any responsibility for the month long delay to receive. As far as the item I didn't receive- it simply hadn't been shipped yet. By this time it was 6 weeks later and they said they were still making the dress and it was almost done so they incurred expenses that needed to be recovered and would only allow a 70% refund. Their argument was that their policy on cancellations was 50%, and they were being gracious to give me 70%. I argued that it had been 6 weeks and they didn't follow their own policy so I should be refunded all my money. (Plus it doesn't take 6 weeks to sew a dress.) We went back and forth by email because there is no phone number- probably 1-2 dozen times. Don't fall for their Hassle Free Returns because it doesn't happen. I should've read reviews first before ordering but have never had problems and I didn't even think about it. This company picks and chooses which policies they want to enforce and of course it's the ones in their best interest.

Scam company. The dresses advertised are not what you will receive. I received a dress mailed from China that was cut completely differently, with chest pads sewn in all the way up near my collar bones, and the draping of the chest and skirt was non-existent compared to the site photos. I actually think the dress photo may have been AI in hindsight. I complained about the poor quality and construction of the dress, expecting them to offer free return shipping. Instead, I was told that returns are not free, and that despite the fact that they list their warehouse as being in Everett, WA, returns need to be shipped to China out of the buyers pocket, which they said averages $60. They said I would be responsible for customs fees on top of that, and that if the package was lost in transit, I wouldn't receive a refund and I would have spent upwards of $75 for the shipping/fees for a dress that cost about $100. The most they ended up doing for me was refunding 20%, which was like pulling teeth with all the back and forth I had to do. These were some of their responses to my emails: "Our website lists a presence in Everett, Washington. However, our fulfillment and warehouse operations are based in China. I sincerely apologize if this was not clearly communicated to you." "Disputes typically take 30 to 90 days to resolve." "Evidence required – You will need to provide extensive documentation, and the final decision is made by the third party, not by us." "No guarantee – Even if you win, the third party may only issue a partial refund or require you to return the item at your own cost." "Return shipping still required – In most cases, you will still need to return the dress at your expense." "Return shipping cost is your responsibility (typically $40–60 USD or more)." "Customs duties/taxes may be charged again." "In many cases, customers who go through the dispute or return process end up waiting months, paying for return shipping, and still receiving less than they expected — or nothing at all."

If I could give less than 1 star I would. Shockingly bad clothing. Poor quality, barely resemble the advertised picture. Not fit to wear to anything. Terrible customer service. No refunds offered on acceptable terms. They offer a new item for just the delivery. That's how poor the quality is. Avoid at all costs. Worst company ever. SCAM company. Buy local. Please don't fall for this scam.

The dress picture and the one that I received were not the same. They have a 14 day return policy. However, it's been 4 days and no one will return my email so that I can return the dress. I will need to appeal the charges on my card. So frustrating.

I would give a -0 if possible. This company is a scam. It is not based in the United States - it is a Chinese company and there is no real return policy. If your dress does not fit, they will offer you 10% back. STAY AWAY!!!! BUYER BEWARE. I did not read enough websites and was caught in their trap, and now I can’t get my money back.