ChumsReviews of chums.com

Items paid for and not delivered and have written several negative reviews and rung customer service and still no chocolates!!!! Iwill have to ask my bank to investigate this company as there has been no attempt to deliver goods or return money.

I ordered on 3rd September. Today 15th September I finally got through on the phone to them. The girl was lovely but she couldn’t help us. She checked and our items were in stock but we had heard nothing and got nothing from them. I sent 2 emails but got no reply. The girl said she could put us though to someone else but we decided enough was enough. We asked for our money back which she said she would do but it will take up to 2 weeks before we should get it. I will never use this company again. Their service is non existent.

Wrote a poor review on Chums so they asked me to send them contact details so they could put things right. So I did and got a email saying one of their agents will contact me within 3 days. That's was over three weeks ago!! For me it was just a ploy by them to try and fool everybody that they care - my experience tells me they don't!!

I have wrote two reviews about this company.the mattress topper is useless.They Said sorry leave your contact details and we will get back to you and sort it out.They haven't. I have noticed they say this to most complaints. I wonder if they ever contact anyone.

Chums itself is OK but they insist on using EVRI (formally Hermes) as. they're courier who are as much use as a chocolate teapot. They sent me an e-mail (under a no reply cover) to say that they had my parcel under a two day delivery deadline. Four days later I have received NOTHING, not even a note to say they are running late or how to contact them!