Edoardo M.
My experience was terrible
My experience was terrible. The order took over a month to arrive, and I was charged unexpected customs fees on top of the original price. Customer service was non-responsive, only replying after I threatened legal action. I would not recommend ordering from this company. The whole process was frustrating and far from professional.
Response from Chubo KnivesNov 21, 2024
Thank you for your order and sorry to hear you had a negative experience. We replied to your email regarding shipping times in a timely manner and provided a tracking number. Customs fees are unfortunately beyond our control and are determined by the destination country (Spain in this case). Please reach out to our Customer Service team if we can answer any other questions for you.



