ChubbiesReviews of chubbiesshorts.com

Chubbies' customer service has room for improvement. With many consumers feeling fatigued by foreign call centers, communication challenges, and extended wait times to reach a representative, the current trend in customer service is moving towards digital channels such as email, text, or chat. Chubbies has adopted a primarily automated approach, aiming to enhance the customer experience; however, this method can result in delayed responses and lengthy chat queues, often redirecting inquiries to email. For example, customers may receive messages indicating that an agent will follow up via email if one is not immediately available. While Chubbies offers quality products, the complexity of their customer service process may lead some consumers to seek alternatives with more accessible support, such as Tommy Bahama, LL Bean, or Columbia. As a result, I prefer to shop with businesses that prioritize personal interaction in customer service.

Terrible company. Ordered short over a month ago and still have not received them and they will not answer emails or return phone calls.

I bought two pairs of shorts over a month ago, paid and got sent all the tracking information. Tracking info never updated and no delivery has been made. Trying to contract customer services through email and no reply. Tried contacting customer services through chat and it's just AI, that doesn't help, and when passed onto a human I waited hours and no reply. Since the buy out, Chubbies has gone downhill in customer support and it's impossible to speak to anyone about my order, a refund or anything else.

If I could give zero stars, I would. I ordered a product on 15 june and paid extra for 2 day shipping. Almost a month later, still no sign on the delivery or any updates or customer service. Terrible company. Not to be trusted.

I’ve had two nearly identical bad experiences with Chubbies, one last year, and again this year. Both times involved delayed shipping, vague timelines, and poor communication. Last year, after my order was delayed, a rep named Melissa personally offered me a resolution: the $40 sale price plus 50% off for 3 months. I appreciated the gesture, until I found out most the items I wanted never came back in stock. I never got to use the offer, and it quietly expired. This year, I gave Chubbies another shot. Once again, my order was split and delayed beyond their stated shipping window. When I brought up last year’s broken promise and asked for a resolution that actually meant something, I was brushed off with a generic 15% code, the kind you send to anyone. When I pushed further, they told me “there’s nothing further we can offer.” This isn’t just about slow shipping. It’s about a clear pattern of overpromising, underdelivering, and refusing to take accountability. What’s worse is they acknowledge the prior issue but won’t make it right. Chubbies seems more focused on quirky branding than actually standing behind their customer experience. I’l came here to make sure others know what kind of “support” they can expect when things go wrong.

Extremely disappointing experience with Chubbies. I’ve been a loyal customer with over 10 pairs of their shorts, so this review comes from someone who has genuinely supported the brand. I ordered an item and it arrived in the wrong size — mistakes happen, sure — but when they sent a replacement, it was also the wrong size. When I reached out again, it took days to get a response. Their solution? To send yet another replacement — completely ignoring the fact that I no longer had any trust in them to get it right. I asked to return the item instead, but that turned into another drawn-out ordeal. Customer service was painfully slow, kept requesting multiple photos, and offered minimal follow-up or clear communication. For a company that markets itself as fun, responsive, and customer-first, this experience was the opposite. I’ll be taking my business elsewhere — this was the last order I’ll be placing with Chubbies.

I ordered a pair of shorts for a Christmas present. Ordered on 11/29 and the last tracking is in Portland Oregon. Hasn’t moved from this place since it got there on 12/4. Fed ex said I won’t be getting the package . There is no phone number for customer service. Don’t order from this company. They said (AI) that I can’t get a refund until I get the package!!!

Bought the white polo with the American flag emblem. Washed well twice but after the second time the collar puckered and became unbearpolo's. So disappointed because the feel of the shirt was great especially during a round of golf in humid conditions. Guess I'll stick with Nornan and Nike polos.