ChromaticsReviews of chromatics.com

I ordered a dress 2 months ago from Chromaticshift website on July 27, 2026. The dress was 20.00 and shipping bumped it up to 35$. I notified them immediately after I got an email saying the item was delivered, August 18, It was not, when i notified them , their response was, “Well it says here it was delivered!” Why would i lie? I let them know that they had until the 29 th of September to respond or i would file fraudulent activity on that transaction; it has been radio silence. This is simply a warning; shady business practices! Don’t do it!

Chromatic totally let us down. We won't use them again. We chose this company as they said their services would run as normal over the holiday period but there may be slight delays. We submitted our tests on 1st January and we have waited 6 days to get our 'negative' results back. There was no customer service, no replies to messages, phone calls were cut off. I left many messages on their 'help' screen - no response. Obviously, no negative result meant we could not return to work and had to isolate at home. We feel totally ripped off (£100). Our tests should have been void if they didn't reach their lab within timescales surely. Please don't blame Royal Mail, we had received notification of delivery long before Chromatic admitted to receiving our tests. We want a refund and recompense for lost earnings.