C.H. RobinsonReviews of chrobinson.com

zero communication or ability to update on anything related to delivery, pickup, service, etc... was completely blown off twice without any notice or update on rescheduling. been on hold for over 2 hours (no joke …and climbing). clearly they have zero customer service support or office personnel. absolutely horrible experience ...please, please, please only use them as an absolute last resort and your neighborhood kid with their wagon isn't available as they would be faster and more professional. trash company!

We’ve had a very disappointing experience with C.H. Robinson since the transition from Freightquote.com. A shipment we booked had its freight class changed after the fact, resulting in additional charges. We formally disputed this, but the claim was ignored, and no clear explanation has ever been provided for the reclassification. Instead of resolving the issue, our account was placed on credit hold. We paid the disputed amount in good faith to keep operations moving, yet the account continues to be restricted. At one point, a shipment was processed, only for the account to be placed back on hold again, creating further disruption to our business. Communication has been inconsistent, and escalation has not led to resolution. For a company of this size, this level of service is concerning. This is a highly competitive industry, and service, transparency, and accountability matter. Based on our experience, the level of support we previously received does not align with what we are seeing now. We hope this feedback is taken seriously and leads to meaningful improvements.

Absolute unprofessial company

Messing with my husband who is a owner-operator not giving the right information or telling us to go to a load.When there is a blizzard.

Garbage company don’t waste your time they never picked up the shipment no updates nothing just blank.. I requested to cancel (which they did) waiting for my deposit.. but don’t waste your time with this unprofessional company “and I use the word company loosely

Waste of my time, if people knew how to properly communicate things would be less stressful. Booked load for 1/5 get there they say 1/6. Paperwork shows pickup time. If they did not have load ready why have me drive 2 & a half hours to get there just to wait til the next day. I do not like my time wasted but What goes around comes around :)

The worse company to deal with , always delay and reschedule and they didn’t show up and they use a local deliver company that they don’t care at all

Poor communication with brokers. Everyone out after 3 pm, after hours not responding. Took us off the load that we supposed to pick up even we gave correct pick up eta 1 hr 25 minutes before the load, and nobody communicates that loan is canceled