ChoicehomewarrantyReviews of choicehomewarranty.store

To Whom It May Concern, I am writing a review  to formally address my recent experience with Choice Home Warranty regarding clarification on policy coverages and subsequent unresolved issues. After reaching out for information, I received a callback from an individual identified as a resolution specialist. Unfortunately, this interaction left a negative impression due to the specialist’s condescending attitude and frequent interruptions, especially when I attempted to ask important questions about our contracts. During the conversation, I was promised that the coverage policy would be sent to my email, as previously assured by the HCW sales representative. I agreed to postpone canceling my purchase until I had the opportunity to review the policy documents. However, as of August 18, 2025, I have still not received any email correspondence or the promised documents. To reiterate, we purchased two contracts on August 8, 2025, and have been waiting for both email confirmation and the contracts/policies to be sent for our review. Today is August 18, 2025, and we remain without any of the necessary information. The time window for review has now closed. I respectfully request that, if HCW is reading this complaint, you proceed to cancel both of my contracts and issue a full refund for my purchases. Regards, PG Update 08/26/2025 As expected Choices Home Warranties is MIA in responding to this review and also emailed. CHW if your are reading this, refund my purchase in full as I have requested a cancellation with 30 days of purchase. I’ve also notified my financial institutions to disputes the charged as you failed to respond to my request or concerned. PG

As much as I don't like writing these sorts of things, I have found Choice Home Warranty's service and value to be of no value to me, based on my only two claims. One of my claims was a real emergency yet the response time took nearly two days to simply hear from a live person about setting up a diagnosis . In order to prevent sewage from backing up into my house I had to act and as a result, incurred $3700 of out of pocket expense. I was hoping Choice might help with this but it was denied outright. I would have thought it at least was worthy of some consideration or escalation given the situation. More recently my AC went out in 90*+ heat. As of mid-afternoon the day following when I made the claim, the only response received was yet another automated sorry for the delay emails. Once again, very sluggish response time and of no help. Funny thing is there were such great reviews regarding service and value before I bought the policy but my experience has been that I have not received any value whatsoever. I am considering cancelling my policy and have left messages and my phone number for a call back, as I was instructed to do by customer service, but has not yet happened. And so it goes....

Choice Home Warranty – Beware of “Preexisting Condition” Loophole Coverage started July 25, 2025. Just two days later, my pool filter housing cracked and leaked. I submitted a claim right away. Their response? Claim denied as “preexisting.” This was not preexisting — it happened after coverage began. If you’re searching for Choice Home Warranty reviews or wondering is Choice Home Warranty worth it, my answer is no. Read the fine print before buying.

They are VERY good at selling their plans but when you actually have an issue, good luck!!! I wanted to cancel last year and I should have.. On 07/21 my A/C stopped cooling, I submitted a claim, on 07/22 at night I received a work order scheduled for 07/31... I called in asking if it was an error... my claim had been assigned to another Homer Services company. The person I spoke with re-assigned my claim which then got cancelled.. I then asked for the list of their technicians to call them and schedule the appointment myself and was told it was not possible, I then asked to cancel my policy and was also told it was not possible and that I will be getting a call back.. the lady then was very understanding and told me to pick the Technician of my choice, to submit the diagnostic and that I will get reimbursed..the link stated the approval comes within 10 min. The diagnostic was sent a 1pm, at 2pm there was still no reply so we decided with the tech to do the bare minimum to get my unit up and running again. I called Home Choice twice.. I was told verbally my claim had been approved but then when I got a chat message, not even a proper response via email, less than 10% of the total amount and less than what I paid was covered. I called again and was pretty much told this is how it is .. would I have gotten the approval sooner,, my decision on what to repair first such would have been different. They took no accountability and told me there was nothing they could do. I asked them to cancel my membership then and they told me if I was to terminate it today, I will not get my promised reimbursement.. so now I am stuck, with half of the repairs done, not being able to cancel my membership and having money out of pocket.. all of that due to their negligence, false promises and lack of professionalism... STAY AWAY. ah and I forgot to mention, they automatically increase my monthly payment by 22%... I only had one claim last year. A total rip off. It is like speaking with Robots.

No AC for 3 weeks! I am not one to write reviews, but I want to make sure that everyone knows what they are getting into before getting this AWFUL home insurance. We are still waiting for our airconditioning unit to be fixed, and it has already been three weeks since we filed the claim. We were finally allowed to find our own technician after almost two weeks of waiting for them to assign us one. They then decided to deny our claims stating that we already had the unit fixed before approval. OUR AC UNIT IS STILL BROKEN, and even the case manager assigned could not explain how they came up with that conclusion. They apparently have to submit it again for review which will take another 48 hours. I called today (Saturday), and they state the reviewers do not work weekends, so it is essentially 4 days before we get any kind of response. At this point, we probably looking at least one month before we even get our AC fixed, if it will even be covered at all.

Total waste of money. I got trapped by the sales people