Andrew V.
Notice negative reviews in first person…
Notice negative reviews in first person and all the 5-star sound like canned marketing. Fake?

If you're looking for a way to recover quickly after a tough workout, look no further than the ChillPod® Ice Bath! 🌊🧊🛀🏽This innovative product is designed to provide athletes and fitness enthusiasts with a convenient and effective way to ice their muscles after a strenuous workout. Simply fill the ChillPod® with ice and water, step in, and enjoy the soothing relief that comes from a refreshing ice bath. 👌🏽👍🏽Not only does the ChillPod® help reduce inflammation and speed up recovery time, but it also promotes better circulation and overall wellness. So if you're serious about your fitness goals, make the ChillPod® Ice Bath a part of your regular routine! 🌊🧊🛀🏽
ChillPod USA (chillpod-usa.com) has 44 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Fitness & Weight Lifting · Wayne, Pennsylvania
Excellent
Fitness & Weight Lifting · Philadelphia, Pennsylvania
Excellent
Fitness & Weight Lifting · york, Pennsylvania
Excellent

Fitness & Weight Lifting · Pittsburgh, Pennsylvania
Excellent
Showing 39 reviews with 1 star · Clear filters
Andrew V.
Notice negative reviews in first person and all the 5-star sound like canned marketing. Fake?
David
I placed an order got notice it processed and shipped, but 8 days later USPS still hasn’t received the item to ship. I am attempting to cancel my order and I have disputed the charge with my credit card company.
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
John B.
Sounds good initially but I ordered April 1st haven’t got it nor does it say shipped or tracking… Been two weeks
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
Jacob B.
You stated my order was sent to USPS, however, they report they havent received it. Either your lying or they are. I ordered on the April 27th and the UPS tracking hasn't changed.
Response from ChillPod USAApr 24, 2023
Thank you for taking the time to share your recent experience with us. We apologize for any negative aspects you've encountered during your interaction with our company. In order to address and resolve the concerns you've raised, we kindly ask for your assistance. Please email us at [email protected] with your order number and any relevant details. This will allow us to thoroughly investigate the matter and provide you with a comprehensive solution. As soon as we receive your email, we will promptly follow up to ensure your concerns are addressed and your experience with us is improved. Your satisfaction is our top priority, and we appreciate your patience and understanding in this matter. Best regards, Matthew Community Manager
Matt
Je n'ai toujours pas reçu ma commande.
Christopher B.
I have not received my chillpod. Please provide an update on arrival. lastly, I don’t speak French!!!
Response from ChillPod USAApr 4, 2023
Hello Christopher! Your order was processed one day after it was placed. As the package is heavy, there may have been a slight delay in delivery. If you continue to experience any issues, please feel free to contact us at [email protected] 😊
Frank P.
Ordered over a week ago. Still hasn’t shipped? Might want to revisit how they are getting or not getting their product in customer hands in a timely manner. Response to Chillpod. According to USPS shipping label has been created on 3/27. USPS has not received the item. It is April 4th. You sent a review product email before item is on the customer’s hands. Order being processed vs. shipped are 2 different things. Minimally if the item has been shipped, better communication would be nice.
Response from ChillPod USAApr 4, 2023
Hello Frank! Your order was processed 1 day after you placed it, The package being heavy it is possible that the delivery took a little delay, if the problem persists you can contact us at [email protected] 😊