Chery Industrial Reviews | Read Customer Reviews of cheryindustrial.com

Chery IndustrialReviews of cheryindustrial.com

4.0339 reviews
Manufacturing
65 Commercial Ave, Garden City, NY, New York

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Chery Industrial

About Chery Industrial

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence.What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule.Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

Chery Industrial (cheryindustrial.com) has 339 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: cheryindustrial.com
Website: cheryindustrial.com
Category: Manufacturing
Location: NY, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 19% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Chery Industrial reviews

Showing 55 reviews with 1 star · Clear filters

Tom
Aug 13, 2026
Overpriced and Wrong Fit
The shipment took too long and the price for a simple rubber gasket ($102) is usury not to mention it does not fit the application it is meant for so we will return it.
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Danny J.
Aug 12, 2026
Chery uses a garbage delivery service…
Chery uses a garbage delivery service OnTrac, absolute worst company ever. 11 days and counting for a 3 day service. They have zero customer service either. Beware !!
Response from Chery IndustrialAug 12, 2026
We are truly sorry we let you down with OnTrac’s awful service. Waiting 11-day delivery with zero effective support is a terrible experience, and we sincerely apologize for this hassle caused to you. We'll follow up your order with the carrier. We always provide service for our customer. Feel free to contact [email protected] when you have any problem.
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Cassy N.
Jul 31, 2026
The gate was beat to hell and had been…
The gate was beat to hell and had been spray painted over in those areas with high gloss black spray paint. They let the haulers strap the gates down by the outside corners where the gates meet and it pulled the hinges in and bent them together by the time they got here. The gates now close in a wedge shape with the top corners touching and a 2”gap at the bottom. My husband had to remove the gates and use a grinder to get the hinges to work. We then had to unbolt the bottom bolts and add washers to shim the gates up and get them to open somewhat in line but they still have a larger gap at the bottom than the top. The gates were also installed backwards so we had to turn them around and now they are not in line with the posts. I would recommend purchasing from Aleko instead. Their gates are much better quality.
Response from Chery IndustrialAug 3, 2026
Thank you sincerely for taking the time to leave such detailed feedback. We are truly sorry that the gate arrived damaged and forced you and your husband to spend so much extra time repairing and adjusting it. It’s never our expectation that customers need to perform extensive modifications after receiving products. We have noted the issue regarding improper strapping by the haulers during transit. We will strengthen our shipping requirements with carriers immediately to avoid similar hinge damage for future shipments. We hope to have an opportunity to make this right for you. Please contact our after-service team with your order number so we can discuss a suitable resolution. Sorry again for your bad experience.
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Radu Bogdan von B.
Jul 30, 2026
The load was delivered at the wrong…
The load was delivered at the wrong address. We already informed Vulma about the wrong address and we asked her to contact FedEx to cancel delivery. She ignored our request and she refuse to find a way to solve the problem. We have to put you in dispute with our bank.
Response from Chery IndustrialJul 31, 2026
I'm so sorry to hear that and we apologize for the bad experience. Once the shipment has been dispatched by FedEx, interception or delivery cancellation is not feasible. Our colleague contacted FedEx immediately, but they could not stop the delivery. We will arrange the reshipment for you immediately. Sorry again...
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Walter K. I.
Jul 27, 2026
I am dissatisfied
I am dissatisfied; the quality and details need to be taken seriously. The finish and quality are of the gate are clearly lacking. For such an expensive gate, the decorative elements—which are its defining feature—are not centered.
Response from Chery IndustrialJul 28, 2026
Hi Walter, we're really sorry the gate didn't turn out well. We totally get how frustrating misaligned decor and poor finish are on this high-end gate. We're sorry you had such a disappointing shopping experience. Please provide photos of the issues with our after-sale service colleagues, and we'll sort a proper solution for you right away. Our apologies for this bad experience.
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Eduardo V.
Jul 10, 2026
Item took to long to come in
Item took to long to come in, and when i would call in and check for updates i wouldn't get any updates. That they would call or email me back and noting.
Response from Chery IndustrialJul 15, 2026
We are truly sorry for the delayed order and our lack of response to your inquiries. We will fix our service and communication issues thoroughly to avoid this happening again. We sincerely apologize to you once more for all the trouble caused.
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grace L.
Jul 3, 2026
My restroom came with a missing part so…
My restroom came with a missing part so the toilet doesn’t work and the toilet is leaking. I did not have any notice when it was gonna be shipped and then got a call saying it could be delivered that day. Given I had to have a forklift on site I had to pay extra money for my guys to come back because I had no idea when it would arrive.
Response from Chery IndustrialJul 7, 2026
Hi Grace, we're truly sorry for the defective restroom and messy delivery arrangement of this order. We apologize for the missing part causing toilet leakage and breakdown. Our colleague will contact you asap to help you with such situation. We also sincerely apologize for the unsatisfactory delivery process you encountered. We will definitely optimize and improve this entire procedure moving forward.
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David P.
Jun 25, 2026
Disaster
I was told almost 2 weeks after I placed my order, the day it was supposed to ship, that the manual pump ramp I ordered wasn't available, and only the electric pump ramp was available, which was an extra $2,000+ dollars. Then it took a few days to get an answer on when that would be shipped. Then it arrived damaged and unassembled. I was not aware it was coming unassembled. There was nothing on the website about this, no instructions for assembling, and no option to order it "assembled" or "unassembled". So now I'm paying around $2,000 for a company to assemble the ramp, in addition to an extra fee because they had to weld part of the ramp that was damaged in order to put it together. I regret this order and wish I would have just paid a little more from another company and avoided all of these issues. Instead, I spent $5,000 more than I intended to and had numerous issues.
Response from Chery IndustrialJul 1, 2026
We’re truly sorry for all the hassle this order caused you, including last-minute stock notice, slow shipping updates, damaged goods and unexpected assembly costs. We have updated assembly guides to a prominent spot on our product page for easier viewing. We take responsibility for not drawing your attention to this info earlier. We will improve stock alerts and packaging to avoid similar issues. Please email your order details to [email protected] if you need further support.
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