Lee W.
Good product, but I'm not 100% impressed with your attention to detail.
Hi. I sent a pretty detailed opinion around August 1 to Bev, with a picture. Now I would add that even though I already sent the opinion that you are now seeking, it is not clear that you read or even received it. Why not a quick acknowledgement? That is what I mean by, "not impressed by your attention to detail." The door is great, the delivery was good, it was not good that someone misplaced the first contract that I signed, but that didn't cost too much of a delay. Here is what I sent in early August, along with a picture. Hi Bev, I just wanted to let you know that the door arrived after we were back from Europe (almost a week after). Gabi and I installed it ourselves and the photos are attached. My plus deltas for you: +’s good organization and good attention to detail in the design and manufacturing The door looks good and was the type of design and construction we were hoping for. Good detailed instructions for the installment. Good/decent instructions (my phd biologist wife thought they were not good). Good instructions were truly necessary, and they were good enough for me (PhD engineer). delta’s It came a day or two later than promised for the shipping. Not a big deal but the shipping company had local issues and it sat a day in Terre Haute. I didn’t realize we needed a mitre box and pin nailer for assembly and that probably would have been better to know up front. We did it without the pin nailer. Overall we are satisfied with what we purchased. It is well made and functions flawlessly.
Response from Cherry Tree DesignSep 3, 2014
Hi Lee, Thank you for the detailed feedback. Unfortunately, although I scoured our personal and company emails, neither Bev nor I were able to locate any email sent by you in early August. I'm afraid we never received it. We're very happy you are pleased with the quality of the work on the custom shoji. Thanks for the note about the instructions - it does assume that installation will be done by someone with general carpentry skills and tools. I'm glad you were up to the task though! On the shipping delay, unfortunately much of that is out of our control, but we can work to push things along if we are informed of any issues. From your contract: "End caps are required and the valance will be left long so that the installer can miter cut the end caps from the valance." & "The valance will get pin nailed to the front edge of this shelf by the installer." Sorry if that detail was not clear enough - again it does assume some carpentry skills, which we recommend for a finished, built-in look. We would still love to see that picture if you can resend it! Thanks again for your order, and we hope you enjoy the shoji for years to come! Best regards, Tor Gilbertson General Manager




