CheapCaribbean.comReviews of cheapcarribean.com

Never ever buy their service. The worst service ever, after you booked through them and if you face any problem you will not find them. You have to wait on the line 1-2 hours and after they answer they just act like they dont care your issue. I don’t how they didn’t even get sued yet. They should be out of business and owner should get jail time for scamming people.

Avoid!!!! False Advertising, horrible communication, shady resort promotions. This place was bought by a company called Apple Travel I believe a few years ago and the company turned to garbage, quickly. Customer service is horrible, no one knows anything about anything and will just pass you along to the next person until you get frustrate and decide you are going to try another day. The package I paid for did not have a lot of the perks that they promised in the contract. We purchased an excursion and when we got to Mexico the excursion was discontinued. Cheap Carribean has a customer service email and phone number for while you are on your vacation. THE NUMBER DIDNT WORK and no one to this day got back to my multiple emails in a time I was really in a pinch. Just bad news, save your money and use a different company. Go to the better business bureau website if you really want to see how bad this company is

I wish I read these reviews before I booked. Since I have yet to get to a destination, I cannot speak to the destination. But, if you're smart you'll book your vacation with anyone but Cheap Caribbean. Use an agent, use AAA, use AARP.......I've had TERRIBLE CUSTOMER SERVICE from this organization. There have been problems with our flights, yesterday I spent 4 hours on hold waiting for service. Let me repeat that, 4 hours on hold! Today, still on hold for 2 hours. They have No staff. The "customer service" is disgusting. The annoying "tips" they provide vs. on hold music is like nails on a chalk board. I repeat, do yourself a favor, use another 3 party for booking. One that you can reach within minutes, not hours.

We have used Cheap Caribbean for many vacations, and if everything goes well, you will be fine. But, if there are any problems, good luck! You are on your own to make it work! We had a trip planned for November 2020 with Cheap Caribbean and also purchased enhanced insurance because we were told we could cancel for any reason and get a full refund. COVID hit and it was not safe to travel, so I called in September to cancel and our Hell began! When I called, I was told we would only get 75% of our money back, even with the insurance. I was even told to call the insurance company myself! Instead of loosing any money, I put the trip on credit with Cheap Caribbean so I wouldn't loose any of our money. When I called to rebook, I was told the credit had to be used by one date and the airline credit had to be used 5 months before that. They told me there was nothing they could do to extend my flight credit and I would have to call the airlines myself. Cheap Caribbean was my booking agent! They took my money, and yet when there was a problem, I was put in charge of calling all agencies involved. After more than 32 phone calls and emails and more than 38 hours on hold with Cheap Caribbean, the airlines, the insurance company, and the transportation company, we finally went on our trip! On top of all the issues, Cheap Caribbean booked us on Spirit airlines and never told us we had to pay extra for carry on bags, boarding passes, and seats! Also, our flight was changed without our knowledge and because of the change, we lost an entire day of our paid vacation. I was asked by one of the many customer service agents what I was asking for and I told her I would like an extra day at the resort to compensate us for the day we lost. That never happened, even though I met someone on the plane who received an extra day from them. On the Cheap Caribbean website it states "they are committed to your satisfaction, from the first click through your entire trip!" They are NOT! They take your money as the booking agent and then you are on your own! I had a contract with Cheap Caribbean and they did not honor it! Do not use them to book your trip!

Unfortunately, we have to give a star to enter a review. I wish I could give NEGATIVE STARS. Due to Covid-19 we were unable to go on our honeymoon, let alone get married. We tried for weeks to reach someone, but waited on hold for hours, only to be hung up on WHILE WAITING ON HOLD. When we finally were able to reach someone, they. put us on hold and then HUNG UP ON US. These people never wanted to even talk to us. They just KEPT our money!!! THEY WERE THE ONLY COMPANY WHO DIDN'T ACCOMMODATE TO THE CURRENT ISSUE. They also did not even speak to us regarding our booking. We have been calling for a month now. WHAT THEY ARE DOING IS ILLEGAL. BE ADVISED, THEY HAVE ALREADY BEEN INVOLVED IN LAWSUITS. DO NOT BOOK WITH THEM. THEY WILL JUST STEAL YOUR MONEY!!!!!

Worst customer service experience. I tried to book a trip a few days ago the agent (Amanda Surkin) that answered the phone told me that I needed to book my reservation with her but that she would only be in the office for 30 minutes but I would be able to contact her via email. I sent her the detail reservations and requested she tell me what my deposit would be so I could call her and complete the transaction on a record line.She took 72 hours to respond to me, at which point the cost of the trip increase by $600. She took no responsibility for it and didn't even try to apologize. I'm extremely disappointed with the experience.

You can trust them as far as not being a scam website- however I have never dealt with worse customer service. I got better rates and service at bookit but. I wouldn’t have been so upset if cheapcarribbean would actually just get back to me! This is a problem you definitely don’t want to happen on your vacation, god forbid there be an emergency! I would just call to book if you HAVE to use it.