CertainowReviews of certainow.com

This is a scam website. My order has not arrived and there is apparently no recourse. Avoid!

If I could give this 0 stars I would. I purchased an item for a friend while on a call. She managed to get one at the same time I ordered. I cancelled 1 minute after placing. I sent screenshot confirming this and requested a cancellation as per the website instructions. I was told they couldn't cancel as my order had already shipped. Now I know some places are quick to ship, but 1 minute after ordering?? Paypal of course doesn't cover cancellations so nothing they could do. Even after providing evidence this had in fact NOT shipped until 2 days AFTER they had said it was. I have then requested (after receiving) to return it. As they have said returns should be made to a specific address they will provide only. Absolutely zero replies. They have blanked every email I have sent. Again PayPal have been useless so I have been in discussion with their legal team. Do not deal with this absolute scam of a site. The products are terrible, the customer service is even worse.

Bought an advent calendar advertised on Instagram. Took over 2 weeks to arrive. Product not as described, cheap awful tat. False advertising. Can’t believe I fell for it. Some products were not even present. Website states full money back guarantee which is not the case after back and forth emails they agreed to refund £8 I payed £28! Absolute scam website DO NOT USE

Ordered a stone cat sculpture, took over a month to arrive and was not as it was described. Was cheap plastic not polished black stone and was awful quality. Could not contact supplier as it said I was locked out of my account. Would never use them again. Wish I could upload a picture of what was advertised compared to what was delivered. Absolute con. Would give them 0 stars if I could.

Absolutely a scam. Ordered an item, after 2 months it still haven't come. They said they checked with the post office and there "was an issue". Said that they could resend only if I paid for the previous postage and covered the cost of the lost item. Shame on me for buying things from IG..

All reviews are negative except ones for glasses and very clearly written by AI? Mmmm yeah, right. Scamity Scam Scam

Item never arrived. I bought two. Arrived only one

Thieves don't buy from them. I order some items, i received the invoice, but when the paypal payment receipt came through it was for more money than they invoice. I tried to cancel the order through certainow and PayPal with no success. Certainow now spun PayPal some rubbish and they closed the case with contacting me. So to start with i was overcharged. I have received regular emails showing the status of the shipment but for some reason the last update shows my item in Ireland, i live in the UK. I've tried to open a dispute with PayPal but can't because the query about the over payment has been closed and you cant re open a case on this transaction once one has been closed. PayPal have been provided tracking details showing the item being posted in China and being delivered to me on the 14/01 at 11.24am. It wasn't, the details I've been receiving by email showing the item being posted from the USA and arriving in Belfast on the 14/01. Certainow aren't replying to emails, PayPal won't help in any way as the dispute over the over charge means it can't be reopened. The bank won't help as the PayPal payment is classed as a direct debit and failure for items to arrive isnt covered. Basically this company has defrauded me of £50 which i will never recover, it's a clever set up, the way the screw you with PayPal. Conned by Chinese criminals, let down by PayPal and ignored by the bank. These positive reviews on here are fake, this company will steal your money take it from someone who's been well and truly conned. Certainow customer services send email saying there on holiday when ever you try to contact them. I will be closing my PayPal account too as there sh!t.