Cellucor Reviews | Read Customer Reviews of cellucor.com

Cellucor Reviews | Read Customer Reviews of cellucor.com

Cellucor reviews

Showing 14 reviews with 2 stars · Clear filters

Donita
Oct 6, 2015
Use another carrier not ups
Use a different delivery carrier ups is rude and they dont deliver they make false attempts than when you call them no hope. I still have not got my product thanks to them
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Josh
Sep 30, 2015
Shipping was unacceptable.
I won't be ordering from the Cellucor site again. I ordered a container of Cellucor's newer products, "CN3". I understand being new, there is probably a high demand. My order was processed on September 16. And was not shipped until september 21. Five days for an order to ship is unacceptable. I also used a coupon quote which should've aquired a Cellucor hat for myself, and it never came. No, I won't order from this site again.
Response from CellucorOct 1, 2015
Hi Josh, I apologize for the delay of your shipment. We wil be using your feedback to better our shipping process. At the moment, we do not have a GWP regarding hats for product purchases. We do however strive to deliver exceptional customer service, and will take the appropriate measures to leave you with a much better experience on Cellucor.com on behalf of our Results Team. Thank you,
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Wray
Sep 5, 2015
Very poor shipping.
After I made my order it took several days for my order to get package and shipped. I understand that it takes time for this to happen, but it's generally 1-2 days and not 3-4 days. If i'm to order from cellucor again i'll need to know that the shipping will be faster.
Response from CellucorSep 9, 2015
Hi Wray, I am sorry for the dissatisfaction. We appreciate the feedback. I looked into the order and it showed to be processed and placed on the 24th and shipped out on the 26th. And delivered on the 3rd. This is within our 7 day business day shipping guarantee. But to be honest, we have a warehouse in SLC. So most orders should only take a single day to arrive after being placed. There must have been an incident regarding your order,and do apologize.
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Victoria
Aug 17, 2015
Fast shipping but horrible product quality
I have been purchasing my products from amazon and GNC and this was the first time I ordered mine directly from the website. Both products arrived clumpy and looking like they had attained moisture at some point and I had to throw away some of the one container. Will most likely never order from cellucor again for this reason. Love the products and how they work but I wouldn't order directly from the site again.
Response from CellucorAug 17, 2015
Hi! Thank you for the feedback. One of our support reps has just sent you an email in regards to your concern. We would like to gather just a bit of information from you, and get you set up with products that have not accepted any moisture.
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Van
Aug 7, 2015
Cellucor cinnamon
I expected better taste for cinnamon whey protein I might try peanutbutter marshmallow next. won't get cinnamon swirl again
Response from CellucorAug 7, 2015
Hi Van! Thank you for the feedback. I want to bring to your attention our 100% money back guarantee. This was established for occasions just like this. If you would like to speak with someone about how to initiate this exchange, please email [email protected]. We would love to help find the right flavor for you. http://www.cellucor.com/satisfaction Best,
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Craig G.
Jul 27, 2015
Slow Service
Something came up in their system and for some reason they didn't send my product for a week until I phoned them to ask what was the issue. They did then send second day air, but I shouldn't have to call them to tell them they have issues.
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