Alexandra S.
Do NOT use this company
Do NOT use this company. We chose this company to store all of our children's cord blood. We subsequently spoke to our pediatrician, and a pediatric hematologist/oncologist who informed us these type of cell collections were rarely ever in usable condition and did not feel they were worthwhile, so I called to cancel our HUGE storage fees and policy. I spoke to a person who said they could not cancel, I would have to speak to finance. I spoke to finance who said they would cancel but in order to do so I have to answer a phone call, make sure not to miss it, and send back an email within 3 days. I never received a phone call or an email. Then I received a bill for my next storage fees, despite calling to cancel. Then my next storage fee at my next child's birthday. So I called again to ask why I could not cancel. I again was out through to "finance", this smooth talking person trying to literally bargain to get me to "pay my unpaid fees" when I had cancelled months before. I agreed to pay all by the fees that were to be collected that month, as I was not paying for a year of storage I was not using. "Finance" agreed this was sufficient. I paid. I got a receipt. Again I was told that I needed to answer the phone and watch my email for forms though, as cancellation still was not complete. No forms came. I called and got voicemail. I told them if I did not get the forms within 24 hours I was doing a chargeback. Forms miraculously came within 24 hours. I cancelled. A week later $600 more charges were charged to my credit card, no receipt, no credit card on my file. Stolen from my account. I am now doing a chargeback on all of these. This is a scam. Do not use this company. Use any other. Not cells for life. I wouldn't recommend it to an enemy.