CPR Cell Phone RepairReviews of cellphonerepair.com

We brought in our iPad on 12/04/2023 for a messed up screen. They fixed it and it looked brand new by the end of the day. A few days later, we noticed a tiny crack on the screen protector and the iPad was lagging. We took off the screen protector and found that the crack was actually on the iPad screen itself. We went back to the store on Monday, but they refused to fix it under warranty, claiming it was from a drop. We asked if they inspect the entire iPad before returning it, but they don't have a checklist. The manager insisted on us paying for the repairs again, even though he fixed it himself and was training to know all the positions, a real tech didn't fix the device.

Very Rude, with a terrible attitude. He stated false claims on the info his receipt would contain. He was also not willing to work with a third party (a simple phone call) that I purchased Insurance through for repair reimbursement. I would give him ZERO stars if possible.

I took my phone to CPR Cell Phone Repair in Florence, Kentucky on 9/12/23, the day before I flew abroad. My screen was cracked and they were able to fix it within an hour. The phone worked up to about 24 hours, but then the screen went black with a fragmented blue line. I emailed them right away (no response) and called from Belgium because I was in a panic being in a foreign country with no phone. Luckily, my husband flew over a few days later and purchased me one. I needed it for business. The phone had been on me the entire time. I was in Delta One on the plane so no crowding there and my purse had a pocket slot for the phone which was in my lap the entire time or overhead bin with no other bags. There was no way I could've damaged that phone. I took it in to get it repaired under the warranty, but they said there was a surface fracture/crack along the side that looked like pressure had been applied. That invalidated the warranty. I received a lecture by the manager with an offer of reducing my cost by 30.00 to have a new screen put on. I had already paid 147.34 for a phone that worked less than 24 hours and they wanted me to pay another 100! He was a bit condescending and said these things just don't happen on their own. I left very unsettled. Another manager reached out named Brett from Texas to follow-up and was nice, but he could only offer the same deal. He said he would lose money and that I basically would've had to of damaged it. Now, I had this cell phone 3 years prior and never had an issue until I sent to get the screen fixed the first time. So, I highly doubt in 24hrs I would've damaged the new screen. They should of had a screen protector or offered one anyway. So, the manager Brett went on to say it's not like Gremlins got a hold of your phone and damaged it. Ok, this is someone who claims he's been doing customer service for 10 years and he speaks to me like this? Come on, lack of professionalism all around. As for the cost to him? Honestly, it will cost them more to lose not only my future business, but that of my family and friends and social media/business contacts. This should've been covered as a good faith gesture because in reality, it's highly unlikely someone would just have a new screen put on and damage it in less than 24 hours! I will continue to share my experience on every site possible in hopes they don't do this to anyone else. They made me feel like the person responsible and failed to take any possible blame. I received arrogance and condescending references from both. They said they would send me a picture after my phone was repaired to compare it with what I took in. Really? Well, they didn't. The workers, aside from the manager in Florence were nice and cordial, but he was an arrogant jerk about it and Brett in Texas, when I wouldn't take him up on his offer accused me of being condescending because I agreed to disagree. The worst company I've dealt with in my 59 years!

My phone was taken here for a new screen, after 2 days the entire screen came off, took it back only for the owner (who also owns a vape shop in Coleraine) told me he wasn't fixing it, I told him we don't like getting scammed only for him to laugh in my face, he also implied northern Irish ppl are stupid. Do not go here, they use cheap knock off screens. When I took the phone elsewhere they showed me the stamp on the screen which proved it was a cheap screen. Do not go here and do not go near their vape shop either as I sure u will be met with the same attitude

Gardendale Alabama location. Phone was locked from too many wrong password entries. They said they could unlock it and pick it up the next morning. I was charged $50 at that time. The next morning they handed it back just as I left it with them. They claimed it couldn’t be unlocked and wouldn’t give me a refund. I took it home and did a little research. After a couple of hours, with the help of my laptop I had it working perfectly. I went back to tell them I fixed what they said couldn’t be done and asked for my money back. Again they refused. Seems to me they took my money, did nothing and gave it back. Don’t use this company

Had a terrible experience with CPR in Roanoke, VA that cost me $210 for a phone that’s still doesn’t work. BUYER BEWARE…. Here’s the story. I turned the phone over to them with full transparency that the phone had a cracked screen and that the phone gave us a warning that there was water damage. This was middle to late December. I was told it was not a problem and that they could fix it for $210. A little skeptical I asked the employee if that was for a full fix, a fully functioning phone? He replied “Yes”. Okay no problem. I drop the phone off and they fix the screen and tell me it’s done. I pick it up and turn it on and it starts boot looping every 30 seconds. We had not had this problem before. The phone eventually gives me an error during one of the boot loops saying the screen in not a genuine iPhone part. We click okay and nothing happens but I’d does continue to boot loop. So we take it back to CPR the following day as the phones still doesn’t function. After a MONTH of them having the phone with no progress we decide it is time we must take the phone back and take a different action, that CPR bit off more than they could chew and made a promise to provide a fully functioning phone when they could not. I was offered to take the new screen off and be charged $40 for labor OR keep the screen and pay the full $210 even though the phone still did not function. Employee then has the audacity to tell me we only brought it in for a screen. No, we told you it also had water damage. Lol then why keep it and continue to work on it for a month with no results. Well…. it’s because he knows it was part of the original deal…a fully functional phone. So I make a choice and tell CPR to take off the new screen because it makes no sense to put a new screen on a broken phone and put my screen (the original cracked screen) back on it. Ill pay the $40 for time and labor. Then….. they say we can’t put your screen back on we threw your screen away. We don’t have it anymore. So I’m stuck with a $210 screen or just no screen whatsoever, lol that’s crazy. Okay okay… I am a reasonable guy. I tell the guy look give me a discount on the screen of $50 a lot has transpired and you did do work on it. Reasonable thing to do. Nope, and starts up with how much time he put into it but yet he never had any updates on the phone other than we still don’t know what’s wrong with it. Look, people don’t pay businesses for them to give it the “old college try” here. We pay for completed work. Could you imagine if a roofer showed up to put shingles on your house and starts telling you he can’t finish because he doesn’t know how and still charges you caused he tried really hard. That’s insane right? I bit the bullet and said keep the money, and they were happy to do it, and so here we are. I have to be that guy that writes a crap review for some crap company. I don’t write reviews hardly for anything unless it’s outstanding or just absolutely horrid. Unfortunately it’s the latter in this case. BE VERY WEARY OF THIS COMPANY. I will avoid them from here on out for sure. If for some reason you deal with them anyway. DO NOT DEAL WITH THEM BY WORD OF MOUTH, GET EVERYTHING DOCUMENTED. They will take advantage of you. Your best bet is to steer clear completely.

Puchased screen saver a couple months ago for about $50. Was told it was it had life time replacement cost for about $10. Broke the screen and had it replaced. Went to get another screen protector and was refused because it was removed by the company that replace the screen. Had my receipt. Sales person said he needed the old one to send in. All new news to me. Manager would even talk to me. DO NOT BUY FROM THIS NILES OHIO STORE. SCAMMERS. STOLE $50 FROM ME.

I went to get my iPhone repaired which took 3 hours But when I got home my mic and gps wasn’t working. Went back to the store, no apology and staff was rude. I left my phone for another hour and verbally told him I was disappointed and he still didn’t apologize. He kept on finding a reason for the problem instead of been accountable