CPR Cell Phone RepairReviews of cellphonerepair.com

I took my cell to CPR Cell Phone Repair, the employee took a look at my cell phone and agreed that it could be repaired, he then went online and ordered the parts to repair my cell phone and said to me that the parts will arrive on Tuesday, 3/10/2026 and I ask the employee with CPR would he be able to repair the phone as soon as the parts arrived and he answered yes, I said to him that I need the cell phone for work that day and he said for me to come back Tuesday around 2pm. I returned to the CPR store Tuesday at 1:43 pm I took my phone inside and spoke with the CPR employee and said here's my phone did the parts arrived and he went to the back and came back and said yes the parts are here, ok I'll wait you said that you can fix the cell phone as soon as parts come in I have to be at work and he said to me that it was going to take a couple of days and I said that's not what you told me when you ordered the parts that I paid you for, CPR employee responded with a I don't care attitude. So I ask to credit my account back and I'll take it somewhere else, he said that CPR doesn't refund and I ask it's not on my receipt or stated in store No refund and he pointed to a written note taped on the desk, and I said that the note stats when repaired. I said to employee that I still have my phone and you haven't repaired or touched my phone. He got very arrogant with me, I ask for manager he said that the manager couldn't help me I ask for manager name and he gave me a name. I gave the CPR employee my phone to repair, I went back to retrieve my cell phone ask for a password there wasn't a password for the cell phone, the CPR employee is retaliating because I had gotten a Local Law officer involved. manager not coming to the store because he may accidently come in contact with me. My manager with the IRS asks me to speak with CPR store manager or owner, no call as of today, Friday 3/20/2026.

If there as ever a store that deserves 0 stars this is it. My phone was not only not fixed properly but given back to me in worse condition with new problems. My screen they replaced lasted a few days and I had to send it to Samsung for a proper repair. I would never trust this store with my electronics.

Whoever says in their review that their repair took just 15 minutes is LYING. DO NOT COME HERE, unless you are ready to make multiple trips because their service is so sloppy that they don't do things right and even can damage your device. those 4 stars in GOOGLE reviews are MISLEADING. How such sloppy business can have 4 stars, the young people that work there are so nasty, they have that don't care attitude, and talk to you like they are talking to their parents or sth (However I clarify that I do not have any problem with the tall guy that is bald, he is kind). I went in to have a screen replaced, and 2 weeks after the fix I needed to use the frontal camera, to find out that there was something behind the glass covering the camera . Had to come back and get it fixed. Then when coming in to pick up my phone, this young dude had this awful attitude towards another person when I came in, she told me they put a refurbished battery when she paid for new, and when replacing the battery they broke the phone screen, replaced it but didn't tell her. It was really terrible the attitude this young person had, and the other young white fat guy is worse. This business should NOT have these reviews, DO NOT give your hard earned money to these sloppy people who do not know the appropriate attitude for running a customer facing business and have no work ethic.

Two weeks to replace a battery and they still couldn't do it. Then charged me $37 because they opened my phone, installed the battery they ordered, which was defective, in their words "new battery continuously bootlooping and only showing the Apple logo". Strongly suggest you find a cell repair shop that is capable and professional. This is neither

Dropped off iPad Air with issue related to charging. We were told 2-3 weeks for the requested repair. More than a month later the iPad was sitting on the bench, although we were told it was sent to the main facility. The young and irrelevant clerk told us that the iPad could not be repaired, and that the manager was unavailable. We picked it up and left. We then took it to our local Best Buy, where a diagnostic test showed no issues, and the charging problem was repaired in one and a half minutes. CRP, in addition to being incompetent they also lied to us. What a waste of time...! Never again.

Run! Avoid this business at all costs, even if your provider sends you here. My under a year old Samsung Galaxy 24 from T-Mobile developed a problem with the touchscreen. I brought it here in January of 2025 and was told that I had dropped it. My phone lives a charmed life as have all of my prior Smartphones in an Otterbox Defender case. I have never broken a screen apart from a flip phone 25 years ago. I had them replace the screen and they gave me a lifetime repair warranty. This morning, August 7 2025 I had the same problem with the phone and assumed it was a defective replacement screen. They had the phone for 2 hours, the store manager Ishmael told me that they would likely cover it and to come back in an hour or so. When I returned, they claimed I had corrosion from water intrusion. The phone has not been submerged in water in the 6 months since they last replaced it. The warranty as per him was now invalid. I paid for a second screen to get my phone clear of this business. Recommend you spread the word or at the very least avoid this business.

I dropped off my HP laptop to have malware removed and the computer checked for other viruses. A day later I picked it up with a bill of good health. When I attempted to open the computer, I received the exact message as before and it was locked. I then contacted McAfee who spent 2 + hrs. cleaning and removing unwanted malware etc. Their professional tech. explained that CPR Cell Phone Repair had done nothing to irridicate the issues, and you charged me $160.00+. I have used your services in the past as referred by my cell phone carrier, but won't in the future. I'm sure there are honest repair companies around.

They were super unprofessional. Wouldn't return emails. Then when called and asked if they would change the repair request because they had no screens they changed it and said they couldnt fix it, phone had to be replaced. Which is a lie there a crack in top screen only phone works fine. DO NOT USE THESE GUYS THEY ARE UNPROFESSIONAL AND LIE.