CelestronReviews of celestron.com

Incredibly rude company and a total scam. DO NOT TRUST. Chinese company and do not sell what they advertise. Their Trustpilot rating is obviously incredibly low but I have no doubt the few good reviews are fake

SCAM - DO NOT TRUST This company is a scam, they're products are made from a very cheap manufacturer in China. The man that set up this company - Jason Mulek - is a known scammer. DO NOT TRUST

Buyer beware. I purchased a Celestron SkyMaster 20 x 80 binoculars two years ago form a third-party vendor on Amazon (not an authorized Celestron dealer). It was a great deal. New binoculars at a significantly reduces price. After two good years of use the pin that connects the Helio gear to the eyepiece shaft broke. I understand Celestron not wanting to honor their warranty because of the third-party issue, but they would not even sell me the three parts that needed to be replaced. They couldn’t even refer to a vendor that sells their replacement parts. What’s up with that? Finally, I was looking at making a significant upgrade to my telescope. Celestron is obviously is off the list. If they won’t back-up their products with replacement parts, why would you consider this company for a significant purchase?

Poor quality, easily fall apart, do not buy.

Bought a red dot starfinder from Amazon which doesn’t work. Checked battery etc and still not working. Asked Amazon for a replacement and they pointed me to celestron tech support who replied to my first email and said they were passing it onto the UK team who would be in touch. Never heard from them again despite a number of emails asking for an update. Worst customer service I’ve ever come across and I certainly won’t be buying any more products from them 😡

I paid hundreds of dollars for a celestron skyscout personal planetarium. I find out a few days after buying this thing that celestron ceased all factory updates for this device back in 2015, rendering the entire device completely useless. Multitudes of other people who purchased this super expensive machine now have a 300 dollar paperweight as well. It's utterly inconceivable that a company would market such a sophisticated and expensive machine then totally walk away from any further support. Celestron hung us all out to dry on this complete waste of money and a class action lawsuit should be filed over this. This total disregard for basic customer service is reprehensible on every possible level imagineable. I will never ever again spend another nickel with this poor excuse of a company. I should have taken the money i threw away on this worthless product and donated it to charity, at least there would then be some justification for my now empty pockets. I literally cannot sell this skyscout for any amount of money because celestron allowed these devices to be of no further use to anyone who is unfortunate enough(like me!) to own one. This company clearly illustrates total negligence at it's finest!

Terrible customer service, purchased Celestron Outland X 10x42 Binoculars, missing strap piece. They are unable to provide a replacement part. Just getting a runaround from their customer service team. Do not buy their products if you need any assistance. JFQ-784-29561

I sent in a skyprodigy mount for replacement/repair after mount has randomly started to throw errors and fail to work on hand controller just past 2 years of average use (maybe once every other week on warm season). I tried it with other nexstar controller and mount wasn't responding confirmed this was a mount issue. As scope was slightly past 2 years old, they take it in as a "courtesy" repair which is the least they should do for scope priced over 1k!! I paid the costs to ship item from Canada to US in a decent padded packaging but they started to come up with excuses such as package was damaged on transit which broke the (was already failing) mount, and UPS won't handle packages the same way they used to etc. saying they can't cover the servicing fees anymore. I requested the photos which didn't show any cosmetic damage whatsoever but customer service kept pushing back saying the vertical axis was moving freely by hand (which they usually do normally with gt/slt mounts as if that was the problem). After a month of back and forth with escalations, I gave up on Celestron to cover expenses and asked for a quote which exceeded 350 US$. They added hand control replacement fees, shroud cover fees etc. quite inflated in other words. TLDR; stay away from Celestron. They are not what they used to be, I owned their products since 2006 and starting in early 2010's they are nothing but all downhill with the quality and after sales support of their products. This has been one of the worst aftersales support experiences I have seen and I strongly encourage you to look somewhere else.