CattasaurusReviews of cattasaurus.com

My cats are uninterested. I have tried to call, emailing and chatting…no one is available. I want a refund/reurn.

My cats are afraid of it & wont go near it. I have tried to call the company for a refund but all I get is a busy signal. I have tried emails but their site actually says that their email system messes up and they don’t get them & asked that we call…..

No working zippers on either one!!! No one answers the phone or my emails.

This company is a total POS company. They have not followed through on promises they made prior to purchase for an easy return. I tried to return three units, the jumbo cat caves, because my cats hate them. They have not replied to me since they offered me 1/3 their value to keep them. I declined that offer since I paid $169 for useless cat caves. I expect a full refund as I would was told I would receive on their merchandise materials. They have ignored my request for a label to return the product. I want other people to know what they're entering into before they purchase this very bad product.

Thumbs down for poor customer service. I ordered 2 and the order arrived with the box literally open and pretty mangled. Wasn’t properly packaged due to skimping on packing tape. Emailed customer service, received a generic response that someone would get back to me. They didn’t. 9 days later I emailed again on the same email thread, only to receive another generic reply “How can we help you?” Perhaps if they read the previous emails they would know the answer. Will never purchase their products again, due to complete lack of customer service. There are other options for less money.

I ordered one and took advantage of a BOGO offer. The flimsy shipping box was coming apart when I opened it, so I put it out with the recycling immediately. I set one cave up right away, very easily I might add, and didn’t even look at the other one. I left it out for a week. I have two cats, both over 10 years old. One of them is overweight and needs exercise. The other had an overgrown, abscessed claw recently requiring vet treatment. I had figured, between the two of them they could really benefit from this and maybe even bond finally. Well, the overweight one went to it pretty quick, went in exactly once and scratched around a little. That was it. Neither cat ever touched it again. I knew there was a satisfaction guarantee, so I thought nothing of the trashed box and promo leaflet I’d also tossed confidently upon our unboxing. The return policy said to email them and include photos to prove the item was not used and undamaged. No problem. (In hindsight though, that doesn’t leave much room for one to become satisfied or unsatisfied, does it?) I sent a very nice email requesting a return shipping label for refund, and attached required photos. What I got back in response was an offer for me to keep both items and they would refund 30%!! That is NOT A SATISFACTION GUARANTEE! They made it very clear that if I opt to buy a box and return it, I am still subject to their inspection and am taking a real gamble whether I’ll receive any funds back at all, let alone that offered 30%. Because I threw a box away? These things take up a lot of space in my little apartment. No I don’t want to keep it. I just want my hundred dollars back. Why is that a big deal? I will even buy the box to ship it back in. Just take them. It’s a great product, if I had different cats I’m sure my cats would love it as much as the rest. But it’s past that to the principle now. You guaranteed my satisfaction and I am not satisfied. It’s not complicated. So, fast forward, in my befuddlement I get to looking at the second cave, which I never assembled. Wouldn’t you know, lo and behold there is a red/purple stain in the fabric inside. It looks like ink or dye. It certainly was not caused by us and there is no way for me to get it out. It is in the fabric itself. So now I guess I am screwed. I’m stuck with these. I suppose I’ll be giving them away. But you can bet your bottom $100 that every time I see this damn ad from here to kingdom come, I will think nothing of typing all of my fresh thoughts into every comment section. Thanks for reading.

AVOID this company. My cats ignored the caves. Per the company’s terms, I kept all the packing materials, pamphlets, etc. However, their return policy is onerous-you go back and forth with their team, send pictures, and then are told that when you send the items back, they may not be accepted. In reality, only new, unused, unwrapped items will be accepted, which contradicts the “90-day satisfaction guaranteed” policy they promote. From an email I received: “As per our return policy, in order to process a refund, the item(s) must be returned in its original condition and packaging, including all tags, manuals, accessories, and warranty cards. Also, we kindly remind you that our warehouse team will need to review the returned cat caves before we can confirm the return. Please note that a full refund is not guaranteed until the item is inspected and verified to be in "as new" condition and suitable for resale. Please refer to our Refund Policy for your reference.”

They are selling a cat bed for a sale price of $99, down from $198 but they can be purchased for $13-$18 on Temu. Thank goodness I did some investigating before completing my older. Anytime I see a huge discount, I go looking for pricing in other places. I know how capitalism works but saying they are $198 and on sale for $99 when they probably paid $5 is ridiculous!