CaterpillarReviews of caterpillar.com

I have ordered a shoe online and as per their statement the shoe was supposed to be delivered to my address in Edinburgh within 5 days, then I contacted the customer service after 10 they confirmed that it will be delivered on 17 Feb and then again after 17 Feb they confirmed the delivery to be on 20 Feb and today I tracked the order and again it showed the delivery is on 24 February I am trying to reach them over phone but failed... This is really frustrating. Amir Yousif

Terrible customer service. Received shoes which are certainly not true to size, the shoes came from the main retailer with no invoice, receipt or returns slip provided, absolutely no address details online on where to send back. Needless to say you foot the bill for the return, however when I started the returns process the weblink failed. I contacted their customer service department who said the returns page was not working and she would get back to me with the details, I haven’t heard anything since. I have also emailed and haven’t had a response, with no return address online to send back via Royal Mail. Terrible service from an established, supposedly reputable company. AVOID!

Not a good experience with this company. Interacted with Terra Williams who engages in shady behavior.

Well done Tony Fassiano for cancelling employee survey. What were you afraid of? You say you are going to ask the right questions. Right questions for who? shocking and demotivating for most employees who care.