CastleBranchReviews of castlebranch.com

Worst user support experience I've had. I had to call them and waited on hold for 35 minutes only to be disconnected as soon as someone finally answered. Called again, waited 15 minutes, same outcome.

Customer service is not efficient.

I have absolutely nothing good to say about CastleBranch. It's a service that nickel-and-dimes you left and right. Compliance items are bundeled so if one thing expires, you have to buy an entire package to renew it. I've got five drug tests ordered just because I needed to do different state background checks, for example. Compliance items aren't sorted in any rational order. CastleBranch doesn't communicate with my university, and both CastleBranch and my school have different definitions of "expired," which causes even more confusion since items will appear compliant, but they are actually expired. If your university uses CastleBranch, find a different program to enroll in. I have wasted hundreds of dollars on needless compliance items.

I have had to use this company for a few years for school. They are unprofessional, they frequently deny documents as not acceptable. When I call to ask questions regarding how it would be denied when it meets each component of their criteria, they brush it off and say it is an error, and will take 3-5 more days to rereview. They are pathetic. Their customer service representatives are not helpful. Today I spoke with Fritz, and supervisor Ivy. BEWARE!!!!!

I submitted results for my MMR titers several times, even had the labs redone, at my own expense, while this incompetent site kept rejecting the results, even after my doctor even put a notation on my results that I was in fact immune to MMR. Then, I was told there was a glitch in the system and I had to resubmit my documents. Even after that, they still did not approve my lab results and I was told to contact customer service. Whoever runs this site or looks at the documents needs to be fired. I have spent more time trying to submit all of my paperwork for this site for clinicals than I have actually spent working on the clinical site itself. If I could have given this website negative stars I would have.

Castlebranch states that after submitting documents, it will take 3-5 business days to review and clear them. After submitting my documents 2 weeks ago, they still have not cleared them, and after calling customer service 3 times and getting placed on hold for over 30 minutes each time to get it figured out, I was told that I have to pay an additional $50 to get the order rushed on top of the $150 I previously paid to place an order. They're extremely slow and just want to eat your money. 10/10 would not recommend Castlebranch to anyone.

Horrible customer service, its been 3 months still waiting on my order. They keep.messing up the address or giving me wrong information/updates.

All of the negative reviews are not lying. Unfortunately I had to call customer service today because CB kept rejecting my abuse clearances stating that I was uploading the the wrong document (I was not...). Spoke to two different representatives who were completely clueless. The second one (Aiyesha-and she is from the US) had the nastiest attitude, condescending, weird behavior and ended up hanging up on me lol. They're completely incompetent and unprofessional. I'm not sure why colleges would trust doing business with CB let alone allow them to manage our personal data. Extremely disappointed!