Lillian F.
Perfect transaction.
I wish that every “transaction”, purchase, whatever went this smoothly. My mother passed, I’m obviously distraught, the funeral home gave us a brochure of caskets that ran from around $2,000-10,000 with the ones I thought were appropriate and nice in the $5,000-6,000 range. I started looking online, came across casket emporium’s website that read you could contact them 24/7. It was pretty late at night so I was certain no one would pick up, I’d leave a message and maybe speak the next day. I didn’t get to finish the message because Joe the owner was calling me back on the other line. From that moment he took ownership, found out what I was looking for, when I needed it, assured me he could get it delivered *well before* the funeral home’s cut off, helped me get what I wanted by clearing up some misinformation coming from the funeral home (turns out it *didn’t* need to be a metal casket to fly on certain airlines), told me he’d drive it there himself and called me to let me know it was there once delivered. The casket was a beautiful, elegant option for less than half of what I thought we’d end up paying. This kind of follow up — Are you kidding me?? Joe, you rock. Thank you.




