Simon
Decided to join Hotstreak after the…
Decided to join Hotstreak after the launch of its new Sportsbook. Website was one of those Tommy Cooper “now you see it now you don’t” affairs, to put it politely, violently unstable. Nevertheless I persevered and placed a few bets on football, nothing major, to return £50 odd if they won. A few days later, I got this email “ Additional documents needed -Your account has been temporarily restricted due to concerns that have been raised about your gambling activity.” Odd that since I had already fully verified my account. Naturally enough, tired of this nonsense, I decided to withdraw my balance only to discover that my ability to withdraw my funds had been disabled. Several sessions of Live Chat and customer support have made no difference to the situation and my funds are still trapped, for over two weeks now. It would appear their support team are recruited straight from the streets possessing no insight or knowledge on either the company, its rules or sports betting in general. Will update when I manage to recover my funds from this joke of a company.



