Casa Bella DecorReviews of casabelladecor.net

Purchased a mirror from them and then decided to cancel after I realized it was too big for my space. I was in contact with them the whole time and they were nice and then everything turned. They charged my card- and I have repeatedly asked for a refund and they say they have refunded me and they have not. They have now ghosted me and have now had to take it to the credit card company. Worst experience. So wrong!

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Worst shopping experience ever! I ordered a wall mirror that took one month to receive (even though the order said 5-8 days). I contacted them several times and no one gave me a reason for the delay or apologized, just said I needed to be patient. The mirror finally arrived but was broken. I contacted them immediately and was asked to send photos. I sent them and heard nothing for days. I contacted them again and a different person said there was no record of my contacting them so I had to resend the photos and request for a return. She said it would take a week or two to process. I waited two weeks with no response. Contacted them again and yet a different person said he had no idea why nothing had happened. I told him I was leaving the country on a 17 day trip and really wanted to resolve the return before I left. He promised me he would take care of it ASAP. I returned from my trip and there was no return on my credit card. I emailed Casa Bella that I was contacting Visa to get my money back and writing a scathing review. I immediately got a phone call from yet another person who said there was no record of my return requests but that he would take care of it ASAP. He then started begging me not to write a bad review. No apology whatsoever for the unbelievable way my order/return was mishandled. It has been 1 week and the refund finally appeared on my Visa account today. Never again!

I bought pillows from them in May. Now July. No updates and their customer service continues to ask for more leeway time. I had to track them down each time they set an artificial deadline. I’ve cancelled my order and waiting for a text confirmation. Atrocious customer service.

Staff is rude and ignorant, low quality items. Don't ever buy anything from here!

I had a horrible experience with this company and absolutely would NOT recommend buying from them. They did not fulfill my order and refuse to give me a refund. I ordered a matching comforter and shams set from this company in 10/9/23. On 11/3/23, they delivered only the shams to me. I emailed them that same day to inform them that the package I received was missing the comforter. I received a reply back stating: "Yes, the comforter will be arriving separately. Our incoming shipment from Sunday Citizen had sizing errors in it. We have a new container arriving and the comforter will then ship. I’m very sorry about this and we will get it to you as soon as possible. I will update you as soon as tracking is available." To this date, I have not received the comforter and they refuse to give me a refund. At no point after 11/3/23 did Casa Bella provide me with any shipping details or information about the status of the comforter, despite my many attempts to get an update. They also refuse to let me return the shams which are still in their original packaging and unused, and I have no use for because I never received the matching comforter. I emailed many times after 11/3/23 asking for a shipping update. I also told them that I would want to return the shams if the comforter was not available or going to arrive much later. They did not reply to any of those emails. In December, I transitioned to asking them to cancel the comforter order and refund my money. I also asked for a return shipping label for the unused shams since they were meant to be part of a set (they don't have an online return portal so you have to email them to request a return). I emailed them repeatedly and also called. They responded twice over email and once by phone saying they would "look into" the issue and get back to me, but each time they would not get back to me and I'd have to reach out to them again. Finally, out of frustration, I posted a 1 star review in hopes of getting a response from them. Instead of reaching out to me to try to resolve the order issue like any reputable company would, they responded by sending me emails and text messages telling me to revise my review. I felt threatened and harassed, so I blocked their cell phone number and ask them to put me on their do not contact list for emails. They had my initial review taken down because I used the first name of the person I dealt with - even though other reviewers use this same person's name in their reviews repeatedly. I guess Casa Bella is okay with using names as long as they like the review? In their response to my initial review, they claimed that I didn’t tell them there was an issue and that I received both items. This is completely false and I have email evidence to support everything in my review. I filed a complaint with the Better Business Bureau and am not the only person who has done so, which you can see on the BBB site. I tried to dispute the charge with my credit card company and that was not successful initially. I can only assume because Casa Bella was not honest about their failure to ship the comforter to me. Thankfully, I was able to re-open the case and it's under review. I had to mail a letter along with all my email/text/phone log documentation to my credit card company. (I didn't provide that the first time because I thought Casa Bella would be honest about the situation.) Hopefully, the charge will get reversed soon, but what a hassle! I just want my money back and it's ridiculous that I have to go through my credit card company to do that. A reputable company would actually discuss the issue with their customer, admit their error, apologize, and provide a refund. Casa Bella only seems interested in covering their tracks, and they have kept my money without delivering the product I purchased. Buyer beware! ***4/19/24 UPDATE: After a thorough investigation and looking at all the documentation, on 4/16/24 the bank found my dispute claim to be valid and I got my money back! I can't believe that I had to resort to a charge dispute to get my money back for an unfulfilled purchase from this business. But just happy to finally have my money back!