CARLUEXReviews of carluex.store

I bought this item April 24 and in July 24 it stopped working numerous emails to the company but just kept getting suggestions that were no help at all so I asked for a replacement or refund and just been ignored since so their after sales and one year warranty is not worth anything. I was told to download a recovery file and an update file put on a usb stick which I did but when I connected the item all I got was a black screen asking for a password so was then told to put in so many number eight's or zeros but each time it just said wrong password and as such could not get into the system to put the update or recovery files in

This company is garbage and a scam! They refuse to provide any real tech support and you can forget about speaking with anyone over the phone. I've been locked out of the device for 1.5 years with virtually no support.

Edit #2 - Never heard back from their customer service representative. I wrote to the NYS Consumer Protection Board and they attempted to resolve the issue and they never heard back from Carluex either. I wish I could upload the letter they sent me, but Trust Pilot doesn’t have picture uploads for reviews. Utterly disreputable and unprofessional. Avoid at all costs. Original review - Purchased their “Air” model for a 2018 Subaru Outback. It didn’t work. For whatever reason, even after troubleshooting with their customer support, it wouldn’t display properly. Fine, these things happen. But when I requested a refund (their website claims “Hassle-Free Returns”) I never heard back from them again. Not only is this a form of consumer fraud, but it’s an awful way to treat your customers. Needless to say, I wouldn’t buy from Carluex if it was the only option in its product category; which it is not. EDIT: 9/29/2024 - I emailed Carluex with the information requested and more, so here’s hoping they respond this time. I will post an update again if/when they reply, or if they don’t reply at all.

Carluex wasn't working for me so i wanted to return the unit and was asking multiple times for the return address. A Julia continued to give unwanted advice but never gave a return address. Looks like a scam, stay away from them if you aren't 100% sure that the unit will work in your vehicle

This company is a SCAM and a FRAUD, I believe it should be reported to FTC. Their site promised 30 day free return and refund. This is just a lie! I've been trying contacting them and they want you to send some videos... photos, checking versions releases. After following all their instruction and providing the required information, the CARLUEX PRO+ device still was faulty: 1.) The Carluex Remote+ control doesn't pair with Carluex Pro+. 2.) The Carluex Pro+ is frequently disconnects during the drive. 3.) The call quality is very poor, with multiple echoes and noises. With every answer, every message in Whats-App and E-mail, I was asking for refund and return of this order (CARLUEX3565) ASAP (including all it's parts). And I still haven't received any information about the return address of this Chinese company. This company is a FRAUD!

This company is a SCAM! I was assured the Carluex Air would work with my car. However, it didn't, very buggy, none of the buttons in my car worked. I asked for a refund and they just beat around the bush and eventually just ignored me. I had to file a Paypal dispute to get my money back.

This company is a scam. Their support is a joke, and refuses to respond to any messages or calls, and their "address" is actually just some random address in NYC. Even their phone number is a California number, while they claim to be in NY. They tried charging me for over $250, and said the box was "shipped", but USPS hasn't even received the package. If you are reading this Carluex, please post a direct number I can contact you with to resolve this issue. Otherwise, I shall be reporting your company to the FTC.

Carleux has the worse customer service ever. There site says 30 day refunds. I tried to contact them and they want you to use WhatsApp app. They responded with checking updates version releases and gibberish as I just want a refund. they wanting videos of the problem when ALL I WANT IS A REFUND. they since had whatsapp app listing me as spam and making it impossible to contact them. There product has extreme lag and is not useable in my driveway let alone while actually travelling. If I could give them zero stars I would of.