CardoorsillsReviews of cardoorsills.com

HORRIFYING HORRIFYING EXPERIENCE….I WOULD GIVE THIS COMPANY(I USE THAT LOOSELY) ——100 STAR RATING…..DO NOT DO NOT USE THEM THEY TOOK MY HARD EARNED MONEY AND CHEATED ME OUT OF MY PRODUCT….I ordered 2 sets of front and back for my son and grandson in mid November 2023. It was for a Volkswagen and a Subaru. I was very excited to give them these unique gifts. First they took a very long time to get to me. I live in Canada, so of course the price in Canadian dollars was quite high. Second they came and with excitement they opened them Christmas morning to find out neither set fit. I immediately emailed the company on Dec 25/23 to start the refund process. Received an email few days later that they’re really busy and it may take awhile for them to get back to me. After many email exchanges from me and them replying with the exact same email every time, when they felt it was time to acknowledge me as a customer. The last email correspondence from them was to, send them back to china at my expense, maybe they would send a partial refund if their inspection didn’t find damage. And then upon not getting a refund from them they would not tell me if i would get my purchased item back, that was paid for in good faith and was quite expensive. This has been the MOST COSTLY and HORRIFYING EXPERIENCE I have ever had. It is very sad when a Mother/Grandmother is cheated this bad. The following is an email i sent them and they same 6 or so emails from them were all duplicates from the first emails. To Whom it May Concern Thank you for the DELAYED response to my concerns. I am very disappointed in every aspect of this process. I was so very excited to give these extraordinary Christmas gifts to my son and grandson. Something that was unique to each of them. Can you imagine the disappointment to them as well as myself when they didn’t fit either vehicle. On the order site it DID NOT specify a certain make or model of Volkswagen or Subaru. It is very vague on description. I contacted this company immediately after Christmas of this situation and then for it to take a month to come to a resolution that is not fair to me. Do you have any idea how much it costs me as a customer to send these back to China with NO guarantee that my situation will have a happy ending. How do I know they will not be damaged in transit? How do I know when you receive them that they will be denied as some error that will jeopardize my refund? I won’t have the product I paid for!! When you deny my refund are you sending them back to me? Shipping at your expense? What type of guarantee do I have that they won’t be damaged in return? Lots of unanswered questions that as a customer of yours I am so very disappointed in this whole experience. I spent a lot of hard earned money believing in good faith that this company was reputable, to give these gifts and I have no recourse but to review this company from what has happened. Please be advised that I will be reviewing my whole story on Google. Within 7 days. As a business owner I know how damaging reviews can be to a company. A VERY SAD MOTHER/GRANDMOTHER AND EXTREMELY DISAPPOINTED CUSTOMER.

Do not purchase from this company. They are sending products from China, so very slow shipping. Gave me a bogus shipping confirmation that was invalid. I asked to return because it arrived well past the date needed and they told me, although the item came from California, I would have to pay return shipping to China. The car door sills do not even fit on the car magnetically, so useless. Don’t use this company. Horrible customer service with a total runaround.

If I could give 0 stars I would. Company is a scam. Took my money over 2wks ago and no shipping confirmation, no working phone number to call, email response to messages is bogus bot response. DONT BUY FROM CARDOORSILLS.COM, it's all a scam to take your money with no recourse to get product or your money. Site needs shut down.

Like others I didn't realize this was not a US company. Horrible customer service - email only and takes days. Only refund option is 20% for defective product

Rip off- big time! Put an order in to try a set of these sills on 12/26/23- have seen nothing yet, they took my ~$60. Called the number my bank statement had to try to find out what happened- busy of course, perpetually! Do not waste your time and $ here!

Wish I saw the reviews first. Not a US company - product ships from China and the product is OK not great. But the door sill lighting will not stick as advertised and it is too small so I tried to return it. BS has to ship to china and will cost more than the $49 to get the refund. 3 days to get a reply via email and clearly they do not speak english. Their goal is for you to go away. offered 20% refund and I keep the product or ship it back to china and I have no confidence I'll get the refund and then I'm out the shipping. Find a US company if you're looking for these products.... Frustrated for sure

DO NOT TRUST!!! They are a bunch of liars, there website shows they have a US address but they are in China, the return policy on their website is a lie, they take 3+ days to respond. I placed an order on December for a Dodge Charger immediately when I received the confirmation I saw it said Dodge Challenger so I contact them, 3 days later they said sorry it was already shipped, weeks later I get the package which I knew was going to be wrong. I contact them to get the return label and they tell me sorry that they can't and that it's my reponsibility. They can give me a 20% partial refund that will be credited back to the original payment method. 50% refund in the form of a gift card that can be used for your next purchase with us. I sent them a screen shot of their own site and she just responded with the same options. They steal your money, they don't want to help and then think that after they clearly lied about where they are, what the refund policy is that you'd accept a credit to give them more money. They are a bunch of scammers.

This is a terrible company. Horrible customer service. Do not shop here. They sell inferior products, then fail to respond to emails and requests to return or refund. After 15 emails, they continue to ask the same questions over and over, after not responding to 10 of them. Horrible. Don’t waste your time.