CardoorsillsReviews of cardoorsills.com

The first time I bought from them they sent me the wrong item. After emailing 20 times back and forth they said it was too late to return so they sent me a 20% coupon. Then I placed another order and on the 2nd order they again sent me the wrong items. I emailed them only 3 times and on the 3rd time I said I'm returning them send me the return address. The return address is not the one listed on their website, its in China and when you go try and return it, the shipping costs as much as the items you bought so it's not even worth returning. I will never buy from this company again and I hope people are reading my comments because these people are a big scam!

I wish I would have read the reviews on this company before investing my money. I purchased items as gifts for the holidays. The package never arrived even tho their tracking number showed delivered. Their customer service advised me to contact my post office. However the tracking number they provided wasnt a legit tracking number for any delivery services in the united states so the post office, UPS or fedex couldn’t validate it shipped thru them so they couldn’t open an investigation. When I filed a complaint thru PayPal to try to get my money back, I got an email from the company asking me to retract my complaint since it has a negative impact on their status with PayPal. I sadly didn’t win my dispute so I am out the money. Don’t waste your time ordering their products. Their customer service doesn’t care to resolve any issues. They never even offered to try to resend it. They took my money and ran. Save yourself and your wallet.

I wish I could leave zero star I order door sill light it took almost a month to get half of my items. They sent me some that someone had use and sent back I didn’t get all my items and the want answer the phone or email.

Never received product. When I disputed with my credit card they gave my credit card phony USPS delivered info. I know this because I have USPS informed delivery AND I have a ring doorbell and there was no delivery on they day they claimed. DO NOT WASTE YOUR MONEY. I think this is mail fraud so I am also reporting it to USPIS.

Never received product. Customer service is horrible. They do not communicate. Still never got my money or product!

Cheap quality, only one would hold a charge and customer service is poor. Also took months to arrive. They won't let me return them as it's more than 30 days - but it's more than 30 days because of their lack of responses to my complaints about the product. I definitely sent my message within 30 days and probably 15 more. Please don't waste your money!

I purchased front and back door car door sill vehicle brand name lit plates for Christmas gifts. The Car Door Sill website makes you identify the vehicle year, Make, and Model to match the car with their products. Both of my vehicles were listed as a match. I ordered the door sills in early December and they were not delivered until 1/2/2024, so they missed Christmas, even though they advertised delivery before. The Door Sills lit up as advertised, but there was nothing in either of my vehicle door sills magnetic to stick the Door Sill plates to, front or back, even though my vehicles matched their product list as a fit. I contacted Car Door Sills to initiate their return process. It has now been a month and a half since contacting them via e-mail and they keep sending me the same scripted replies each time I respond. You cannot call them either. Their website states that they will provide shipping labels for the refund returns once the items are approved by them for return. They did approve the returns, but wanted to give me a 20% refund or a 50% discount off other Car Door Sill products and I would have to pay for the shipping. By the way, they state they moved their business from California to China in their e-mail. I have responded back to them multiple times now via e-mail and have received the same scripted e-mail from them over and over. They apparently have no intention of refunding my full purchase amount of the return items as advertised. This company is practicing fraudulently and should be avoided if you like your money. Trustpilot will not allow me to post the Return Policy link or the e-mail address listed in their website return policy statement. This is what the website Returns and Refund Policy stated with the link and e-mail address removed when I tried to initiate the return process; Returns & Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase To start a return, you can contact us at (Cardoorsill e-mail). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at (cardoorsill e-mail) Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Buyer Beware!

This place sucks. Products are NOT properly represented on the site. And good luck filing for a return – even when you meet all the requirements, customer service tries to run out the 30-day clock and give you the run around, never giving you details for shipping back the order.