Nik E.
Used by Honda Canada and Dilawri
After getting off the phone with someone at Honda about making a service appointment, I decided to try their chat system to quickly check if they had a specific part I needed. I naïvely assumed the chat would be more integrated with their internal systems than a human operator. After being asked for quite a bit of personal information, the chat simply responded with: “Our Service department is open from Monday to Friday 07:30 AM to 05:00 PM, Saturday 08:00 AM to 04:30 PM and Sunday CLOSED.” Here’s the kicker: it was only 3:35 PM local time when I reached out—well within their listed service hours. So not only was the chat unhelpful, it appears the system doesn’t even calculate time zones correctly. I felt misled by a chatbot that gave the impression of offering customer service, but instead collected my personal information only to tell me it couldn’t help. I’d strongly recommend that Honda Canada either properly integrate CarChat24 with their service systems—or stop using it altogether. As it stands, their implementation degrades the customer experience.