CARAAReviews of caraasport.com

Bags are of terrible quality. They are definitely NOT water resistant. All three sides of the backpack are water stained and it was only the third time I used it. Reviews on the site are filtered. These bags are overpriced overhyped trash.

REAL CUSTOMER. Bag I purchased for my girlfriend as gift is bad quality. It started falling apart within the first few weeks of use. The fake leather finish on the handle is flaking off. Very disappointing that the bag is so low quality.

Sent me the wrong item, did not respond after 5 emails over a month span, tried calling but their line would hang up on you, and their live chat has been broken for over a month. Great products but if anything goes wrong good luck getting ahold of them, you may as well just dispute with your bank since they’ll never resolve it.

Worst customer service ever!!!! Literally have been waiting on my order for a month. Online chat is broken… phone number doesn’t even work!!! Emails aren’t returned!!! Feel like I’m being scammed!!!

Zero customer service - If anything goes wrong with your product or order, there is literally no one to talk to. Live chat on their website - broken Phone - No one answers Email - I emailed several times and no response Very disappointed and won't risk my money with this company

Their customer service is a joke. I’ve been dealing with a women named Jessica who is a literal idiot. I asked for a simple task of changing the return email from a gifter to mine, therefore I can return the gifted item for a store credit and the gifter not know about it. After a ton of back and forth Jessica assured me the email was changed (even tho I saw on the website it wasn’t) I returned the item and low and behold the gifter emailed me asking why I was returning the item. This is also the second item I got and returned from Caraa for a loss because of return shipping label. I’ve never buy products from them again. MZ Wallace is better quality and way better service.

I ordered on 11/27 off of instagrams shopping program that they have now… on Instagram it stated that it would ship within 2 days and arrive early December. A week later, now it’s December, I haven’t received any shipping notification. I reached out to them via the Instagram help portal 4 times and no response. I DMed them and no response. 2 weeks later I finally commented on their post just asking for assistance on my order… they LIKED then DELETED my comment. I commended again for it to be deleted and they responded to my DM saying I was emailing the wrong email..? I never used a specific email, I used the insta portal meaning that is what they have up on Instagram. I emailed the “correct” email then someone named Jessica, without any apology or explanation to why no one was willing to help me, just sent one message saying “it doesn’t ship until Jan 3 as stated on our collections and product part on our website”. I explained to them that that’s not what it said on the Instagram profile they have and that it might be misleading… their response was “please let us know if you would like to cancel your order”. In the end I just ended up canceling it since I was so sketched out and frustrated. I also wand to mention that the name of the company holder that charged my account was not CARAA it was a traditional Chinese name. I’m not sure why I’m getting money pulled from a person instead of a official company account but I thought I should mention that. Overall, I’m just sad I waited so long for this just for nothing to happen. Now I have to think of a whole other Christmas present with only a couple days left. Would not recommend ordering from them.

Fake reviews all over this website. I bought a bag on here, it’s okay, not the best quality for what I paid. The nylon snags easy and it probably won’t last long. I wrote a review stating the quality and the website never posted the review. I also contacted consumer support and they didn’t comment on the missing review. I wrote another twice another review and still, none posted. So my take away is, ALL the reviews are fixed and they don’t post real reviews. Good stuff; right? Honest company should post all reviews from people who actually purchase and not only 5 star reviews. Very dishonest.