America's Car-MartReviews of car-mart.com

I would give them a zero star if I could. I brought my car from Decatur AL. They came to my house and gave me a note to pay them $200 on Friday by 6:00 and come in the office to make arrangement on payments. I made the payments at 5:50 on line. But didn't go into the office. About 3 months ago I did go into the office to work out a payment plan. They refused to do so because I want to pay monthly instead of biweekly. They made an excuse and told me they couldn't do it that way. Well today I got woke up by them towing my car. After I pay them $200 Friday. Tried to call the corporate office but it said they are having difficulties. Did this twice already. No luck the 2nd time. When I called them about my car then they hung up on me. Poor customer service. Never will buy a car from American Car Mart again. If you want to buy a car then go and buying it somewhere else.

can't choose zero stars or that would have been my choice. I got a little behind not much considering I paid them 400 dollars one week ago and the repoed my car today 7 days after I paid them. said their was no communication but their aware I work night shift and sleep days. now if I can even manage to come up with the money in order to get my car back I have to pay a 350 dollar repo fee on top of the 175 a week that is insane. and again I paid the 7 days ago. the manager is a coward and I was not speaking rude or denying I was late but refused to get on the phone with me. how are you gonna be a manager and not even be able to take a phone call? she said it had been 9 days since communication and 7 days since a payment.. 7 freaking days and they took the car, this is not how you do business with people that go to work for their money. was my 400 dollar payment not enough communication... their money hungry thief's that just take and take from the working class. have never in my life came done business with such a shady company that was hell bent and set on ripping off the very people that pay their salary .... I advise everyone to go anywhere but americas car mart they will take you for all they can then a little more

This company threatened to call the police on me if I ever went into their offices because I questioned where my keys were. Accusations were made instead of proactive, positive responses.