capitalcareplumbing.comReviews of capitalcareplumbing.com

Quick and reliable. Like that they are actually licensed plumbers.

BEWARE. I'm so bummed to have to share this, but I feel, due to integrity, I must. In case you are searching for a reputable plumbing company in Houston, please read this first before choosing this company. My elderly mother + I have used this company, based in Houston, TX, multiple times over the years. No longer. I live out of state and come back to support each one of my elders multiple times a year so that they can continue to live in dignity and by their own design. Over the years, I've personally hired plumbers from this company and built personal relationships that have been trusting and built on integrity. I like to establish loyalty-oriented relationships with companies, so that there's a history of trust and stability that can be accessed when needed. But - something's different now with this company. Very different. Last week, my mother's kitchen faucet started leaking so I purchased a new one that matched the one needing replacement. I called Capital Care Plumbing, per usual, to schedule a replacement appointment. I was not told how much it would be to simply replace a faucet (that I already had on hand, with all parts supplied), and frankly, I didn't ask for a price over the phone due to the historical relationship. Cutting to the chase, for a 30 minute faucet replacement, the charge was $313.00. For less than 30 minutes of work. $313.00. Period. The plumber who came out agreed that it was exorbitantly high, he said there was nothing he could do - it was company policy. For literally 30 minutes of work. I had the new faucet ready to go, he was in + out in less than 45minutes, including the very challenging time he had trying to figure out how to run the credit card for payment. I was stuck + had to use them. My mother is ill and was asleep in the next room, I really had no choice. If I lived in Houston, I guarantee that I'd have not used them today. I would've found someone else with more reasonable pricing. But alas, I didn't have the luxury of researching for a better option (of which I'm sure there are, and will do so beginning today for future engagement). If I lived here in Houston, I would NEVER use this company. I'm certain there are other companies with much higher integrity + concern for their customers, particularly loyal ones.