Anja
Dark Ages Experience as a Woman
If you're a woman, only go here if you like being disrespected and treated like a second class citizen. I am a fleet owner (my fleet also includes 2 Cadillacs) and the treatment I've received by the overwhelmingly male staff was simply disrespectful. My male "business partner," who accompanied me on my last visit, couldn't believe their attitude towards me either. I was addressed as “sweetie” or “sweetheart,” which frankly has no place in a business environment. One of the service advisors, refers to grown women as “girls” in his voicemail. I asked them if they employed any minors. On top of that, the whole time I was treated as if I couldn't afford the repair. My cars are working cars and I'm eager to get them repaired quickly. After 3 weeks at their shop and not even a phone call to my commercial warranty company, I had my Escalade towed somewhere else. I was also told that they won't repair my vehicle. They explained the same in much more detail to my business partner while repeatedly putting the responsibility of the decision on their boss. Btw, my "business partner" was actually one of my drivers. But they certainly treated him with more respect. I tried to speak to their GM, who couldn't be bothered to speak to me. After an almost 1.5 hours wait, they passed me off to the parts manager who was surprised that I am having my Escalade ESV repaired somewhere else at this point. Capital Cadillac, it's ok to address women directly. No need to ask a man if "she" is the customer when that was already established before and "she" is sitting right there, or ask for "her" name while looking at her. I don't know how the women who work there can endure such a sexist environment. In regard to the actual car diagnoses, my vehicle was towed to Capital Cadillac with a completely dead battery. On the first phone call, I was told my engine sounded awful and most likely needed to be replaced. On the second phone call, I was told that they weren't able to start the car because the battery couldn't be jumped or charged because it had a bad cell. But how exactly had they heard the engine before? Upon fixing issues with the coils, they said I needed a new camshaft. After two days of not receiving an estimate over the phone, I decided to drive to the dealership in person to get one. After receiving an estimate of about $11K, my service advisor told me that they only replace the camshaft on low mileage vehicles, but mine is a high mileage vehicle, and therefore needs a new engine. Why give me that estimate then in the first place? They then said the total would be around $14-15K, however, the next estimate I received for the engine was $9K which completely baffled me. When I finally decided to take a male with me to the location, the correct estimate I received then was over $17K. I don't think it should have come as a surprise that I had my truck towed to another dealership where they actually want to fix it.