Joanne L.
I have been waiting for my withdrawal…
I have been waiting for my withdrawal for over 4 weeks. Customer support can't help and they have ignored every email I have sent. A complete scam . Appalling customer care . Stay away. Update.... after 4 weeks my processing withdrawal has suddenly been cancelled without any correspondence or explanation. Jokers.
Response from candyland.casinoSep 16, 2025
Hello there Joanne, We hope all is well. From what we see your withdrawal was cancelled as you were not eligible to make a withdrawal, as a result you were already refunded for your deposit which was made in order to cash out. As well from what we see you were emailed a few times about it + about the condition from our t&c showing you why you were not eligible to make a withdrawal, so not sure why you writing "without any correspondence or explanation" . Please our emails again and youll see that everything is there. Shame that you just decide to blacken our name without providing with the real truth as it is. We wish you all the best , Please make sure to let us know once you get your refunded deposit and if there is anything any issue please make sure to contact us. Best, Support team, CandyLand



