CandyinbulkReviews of candyinbulk.com

I would have given them great reviews if they hadn't burned me for $18 for an ice pack I didn't approve.

Chocolate arrived heat-damaged; only a partial refund My wife and I placed separate, identical orders for five-pound bags of Lindt LINDOR oatmilk truffles, and both orders included paid cold-pack protection. Both shipments arrived with the same problem: the chocolates had a whitish, chalky appearance, an unpleasant texture, and an off, stale-tasting flavor. Candy In Bulk identified the issue as chocolate bloom caused by temperature changes during shipping or storage. While bloomed chocolate may still be considered safe to eat, the texture and flavor were noticeably degraded. The product was not of the quality we expected from Lindt truffles. The refund process was inconsistent at first. The same representative initially offered my wife a 20% refund and offered me 25% for what appeared to be the same product condition and complaint. After further discussion, both refunds were increased to 50%. The company later explained that refund percentages are based on the amount of damage visible in the submitted photos and may vary between cases. However, given that these were identical products with essentially the same appearance, texture, and taste problems, the differing initial offers still seemed arbitrary. Candy In Bulk ultimately issued a 50% refund and said it would work to improve product handling and consistency in its resolution process. I appreciate that they increased the refund, but I do not believe paying half price is an adequate outcome for five pounds of chocolate that arrived with degraded taste and texture—especially when cold-pack protection was purchased. Customers considering temperature-sensitive products should be aware that the chocolate may arrive bloomed and that the company may provide only a partial refund.

My 5 lbs of lindor chocolate came partially melted AND tasted like mint. I contacted customer service and was given the run around for weeks. I will NEVER order from here again

It took forever to receive my chocolate and nuts. It was all melted 5 lbs in 5 bags they charged me 8 dollars for ice pack that was melted and hot also. Not a company I would buy from again. I just got scammed.

Never promote CandyInBulk. They revoked my affiliate commissions without a word of explanation—even though I sent numerous emails, I never received a single response.

I purchased 5 lbs of Lindt milk chocolate truffels. The truffels had the normal consistency when eating but completely lacked the normal " feel-good surge to the brain" experience I am used to. In fact after I ate each one, I could hardly remember eating it. Since the bags I received had no expiration or "best use by" dates, I have figured they must be expired product from Lindt that Candyinbulk repackages (without reference to where they are manufactured). I'm sure Lindt requires that the Lindt name NOT be on the packaging save whats on each truffel. I just tossed the entire batch.

Customer Service stinks. The candy has been melted and solidified again. The eggs were oozing peanut butter mush. I sent a pic of my delivery. They told me some of the eggs were edible. I had to take pics to prove them wrong. Awful product. I have nothing nice to say about this "company" I had to file a complaint with my bank to get my money back.

I ordered 5 LBs of Lindt truffles, which had obvious signs of improper storage like temperature abuse that destroys chocolate quality quickly. There was chocolate bloom and the product tasted rancid, old, and stale. I spoke to customer service and provided photos, but they wouldn't offer a full refund, only up to 25%. When a company is responsible for degrading the product, they should take full responsibility. They said that since it's within best by date, it's fine. However, there were no lot codes, so the best by date couldn't be verified and likely was not accurate. If a company doesn't properly store the product within its require storage conditions, the best by date doesn't mean much. This is not how you do business!