I used Cambly for one year with annual subscription and it ended, and I was not updating next year subscription. Teachers and service themselves are just okay though.
However... the next year subscription was enrolled as mistake by system although I didn't enroll, and they ACTUALLY tried to make a transaction with my registered card with annual amount $1193.40!!! Luckily my credit card declined the transaction.
Response from CamblyNov 29, 2023
Hi there!
So sorry for the renewal experience you had. Like any subscription, your plan renews on the expiration date. This lets you continue to study on Cambly with the same discount for as long as you like! All our users can stop their plan from renewing right from their Account Settings page any time before it expires.
I understand you could not turn that option off. I just wanted to let you know that we're always here to clear any misunderstandings - please don't hesitate to reach us out via http://cambly.biz/help
Best!
AK
Amina K.
Très mauvaise expérience
Très mauvaise expérience, j’ai payé un an d’abonnement pour rien. Je vis aux Émirats arabes unis et il est impossible de se connecter aux leçon via homewifi et ça personne ne vous en informe. Les fournisseurs internet aux uae bloquent l’accès et malgré ce problème technique, Cambly refuse de me rembourser. Sans compter le nombre de fois où les tuteurs ne se connectent pas ou annulent vos leçon , cela nous fait perdre notre temps. Bilan nul avec Cambly
Response from CamblyNov 24, 2023
Bonjour ! Nous sommes désolés que vous n’ayez pas réussi à vous connecter. Malheureusement, nous ne pouvons pas contrôler les limitations d’accès imposées par votre pays ou votre fournisseur d’accès à Internet. Nous sommes toujours disponibles pour vous aider à trouver une solution. N’hésitez pas à nous contacter via http://cambly.biz/help.
CB
CELLURA B.
I ve taken the trial course and paid…
I ve taken the trial course and paid for it.
I ve received the link twice but it never linked to any other page than the one to book a course on line! I did received no answers to my complain by e mails to the company.
J ai choisi et payé pour un cours d essai. Aprés avoir reçu 2 liens pour me connecter, il ne s est rien passé! J arrivais toujours sur la page d accueil pour réserver un cours!
Je n ´ai jamais eu le cours, ni de réponses à mes e mails!
Response from CamblyNov 23, 2023
Hey there! I am sorry to hear about your experience. Please reach us out directly via our webform. We reply all inquires in 1 business day and rest assured that we'll help resolving your issue too! - http://cambly.biz/help
AL
Ali
they are manipulating people and saying…
they are manipulating people and saying that they are providing. There is nothing on there you can improve your English. I was using another platform and just switched to Cambly and now I just regret it
Response from CamblyNov 23, 2023
Hi there! I am sorry to hear that you can't yet get what you look for but I am sure there is a way to use Cambly that would exactly fit your needs! Let us help you on that! Please don't hesitate to reach us out via http://cambly.biz/help
Best!
LI
Lis
Creí que había encontrado mi lugar para aprender, pero fue una decepción
Hola,
Paso a comentar que cambly es una plataforma con muchos errores, de haberlo sabido me hubiera ahorrado el tiempo, porque en este momento necesito mejorar mi inglés y no veo ninguna academia seria en este tema.
Por esa razón, pagué por 4 clases 33€ en Cambly, las cuáles se consumieron sin más, sin nunca haber probado class con ningún profesor.
Te comento, los horarios que figurar no son concordantes. En mi zonetime figuraba “horario europeo” y cuando reservaba una clase con el profesor no estaba en Europa, y así me sucedió como con 3 profesores.
Envíe y reenvíe correos a cambly de que he hecho todos los pasos que indican en caso de error e incluso le hice captura a todo y se los envíe al correo, no me dieron ninguna solución.
No es por el dinero, es por la ilusión que tenia que al fin había encontrado mi lugar para aprender inglés, y a la primera me decepciona.
Response from CamblyNov 30, 2023
Hola,
Siento mucho oír que tuviste una experiencia tan anormal en Cambly.
Todas las horas del sitio web de Cambly están relacionadas con la zona horaria que hayas establecido en los Ajustes de Cuenta: Ajustes https://www.cambly.com/en/student/settings/settings. Sólo tienes que cambiar tu Ubicación Actual y luego Zona horaria de la ubicación actual.
Estamos intentando encontrar alguno de los correos electrónicos que nos enviaste sobre este problema pero no hemos tenido éxito. Por favor, envíanos otro utilizando el correo electrónico conectado a tu cuenta de Cambly. Puedes enviar una solicitud haciendo clic en el botón situado en la parte inferior del Centro de Ayuda https://camblyenglish.zendesk.com/hc/en-us . Puedes enviarla en español.
Una vez que tengamos acceso a tu cuenta podremos investigar mejor, así como devolver las clases no utilizadas.
Saludos,
Cambly
YM
Yi M.
Cambly deducted ~2k dollars from me
Cambly deducted ~2k dollars from my card without authorization. I'm shocked by the unscrupulous billing practices of Cambly.
Unwanted Renewal: In early 2022, I tried canceling my Cambly subscription. Despite this, they charged me from May 2022 onwards, totaling ~$2,000. My last lesson was in April 2022, and I have never used any services from them since then.
Misleading Design: Cambly's "pause" option seemed to imply halting payments. The "unsubscribe" option was difficult to find, especially problematic for non-native English speakers which are most Cambly users.
No Notifications: I wasn't informed about subscription status changes.
Email Overload: Frequent Cambly ads flooded my inbox, causing crucial payment emails to be categorized as spam.
Poor Customer Service: Cambly lacks a direct phone line, making issue resolution cumbersome. You have to submit an online form and wait forever if you encounter trouble. I HAVE TRIED TO CONTACT CAMBLY THEY JUST REJECTED ANY RESPONSE. If you have a financial problem, they are unwilling to solve it but rather passive-aggressively lock your account.
Payment Restrictions: Users can't remove payment methods, allowing Cambly to make unauthorized charges.
Reputation Concerns: Numerous similar complaints exist online such as sikayetvar.com, the Apple App Store, and various social media sites. But Cambly never solves problems. Instead, Cambly buys positive reviews and advertisements, overshadowing genuine concerns. Thus, I believe the business practice and rules are unfair and deceptive to customers.
Response from CamblyNov 23, 2023
Hi there!
So sorry for the renewal experience you had. Like any subscription, your plan renews on the expiration date. This lets you continue to study on Cambly with the same discount for as long as you like! All our users can stop their plan from renewing right from their Account Settings page any time before it expires.
I understand you could not turn that option off. I just wanted to let you know that we're always here to clear any misunderstandings - please don't hesitate to reach us out via http://cambly.biz/help
Best!
PO
Pissed of true R.
this company is Big Scam
This company is a fraud the reason I believe it is. 1. The recruiting aspect of it is they did over a video chat.2. they have us do a profile and a short video after all the stuff is done we wait for very long time to just be rejected and here is information you need to they use the whats up app to communicate and people from united states are being rejected rapidly hands down even those we have experience. so my point is do not apply for a tutor job cause you wont get it.
Response from CamblySep 1, 2023
Thanks for sharing your thoughts. We understand that it can be disappointing as not every tutor profile will match student demand. We wish you the best!
NO
Nowey
Fake recruitment
They ask for sensitive data, including videos but never get back to you under the premise that they are too busy, yet they keep active searches for teachers. Be very careful as they seem to be collecting persinal data for whatever reason
Response from CamblyAug 31, 2023
Thanks for taking the time to share your thoughts. We know it can be disappointing, but it can take time for a tutor profile to be reviewed in order to match student demand. Occasionally, when a tutor is not a fit at that time, their video submission may be kept on file in case there may be a fit in the future. If a tutor does not wish to be considered for a tutor position in the future, there is a simple process to delete an account (please see our Help Center instructions under How do I delete my account?) or profile from our website, which will delete your information from the Cambly system. We hope that clarifies things!