This company is real scam I place my ordered on January 5 but till now never received any email confirmation nor product, I check my credit card and see that they collect already the money. I try to email calmoptic multiple times but no response. I am looking forward to make a complaint to this company if I don't get refund for my money.
Response from CalmOpticsJan 27, 2021
Hi Roselita,
Thank you for expressing your concerns. We have sent you an email regarding this issue. We look forward to hearing back from you!
KY
Ky
Avoid this Company - Unethical
I placed my order with CalmOptics on 11/26/2020. I didn’t receive my products until 12/18/2020. In addition to this, the products are subpar, the glasses for my daughter do not have the same treated lens as the other glasses I purchased. Her glasses fog up, the other two glasses do not. Also, my daughters glasses are more flimsy than my sons; and there was no case provided for her glasses. My daughter’s glasses came with fingerprints on them, which is disgusting, especially seeing that extra sanitary measures should be taken during a pandemic. I have emailed CalmOptics multiple times with my complaint and request for a full refund. They keep replying vaguely, and not acknowledging my request. I do not trust this company or their products. Their return policy is in conflict with how they ship their products. Their customer service purposely gives me the runaround, as they have with others. This company is a scam. I want a full refund, and I want a free shipping label to return their products...but they won’t even acknowledge my refund request! I’m filing a complaint with the Better Business Bureau, Bureau of Consumer Protection - Federal Trade Commission, and my State Attorney General’s Office. I’m also going to look into starting a Class Action lawsuit. This Company knows that most of us, including our children are on computers, tablets, and cell phones a lot during the pandemic...and to take advantage of people trying to do right during these unprecedented times, is absolutely abhorrent and unacceptable!
Response from CalmOpticsJan 5, 2021
Hi Ky,
We weren't able to find your name in our system. We would be happy to make things right for you in the event that you purchased from our company. Please send us an email with your order number.
Regards,
Brenda D. | CalmOptics Account Manager
VW
Viviana W.
Worst company I have ever dealt with
Worst company I have ever dealt with. I wonder where I can report my experience with an agency? I bought 10 pairs back in August, received 3 pairs in late November. On top of that I had to pay duties for 10 pairs because the packing slip said 10 pairs and I am in Canada. Emailed them, they told me to fill in a form for refund. I submitted on Dec 3 and still haven't heard back (today is Dec 24). What a scam!
Response from CalmOpticsJan 5, 2021
Hi Viviana,
We have issued you a full refund for your order on 12/26/2020. We hope we were able to make this matter right for you. Thank you for your patience.
If you have any further questions or concerns, please feel free to reach out to us at [email protected].
Best regards,
Brenda | CalmOptics Account Manager
MM
Mana M.
Scam scam scam! Save your money
DO NOT buy from this company. Its total fraud scam bulls****. Emailed them many times to ask about my order but no reply instead they keep sending offers via email even txt msgs. So annoying. Deletes bad reviews no wonder their website has all good reviews! Disgusting
Response from CalmOpticsJan 5, 2021
Hi Mana,
We weren't able to find your name or order in our system. We would be happy to make things right for you in the event that you purchased from our company. Please send us an email with your order number.
Regards,
Brenda D. | CalmOptics Account Manager
AS
Adriana S.
Good Morning
Good Morning, I made an order that took too long to arrive. I finally cancelled on Sep 12th, a week later I got an email saying that my order was shipped, when I contacted your support team they said (Taylor) to refuse the delivery from USPS, its been almost 2 months since then and I still haven't received my refund of $49.95
Response from CalmOpticsNov 16, 2020
Hi Adriana!
We want to apologize for your experience with our company. We have issued you a full refund for your order on 11/07/2020. We hope we were able to make this matter right for you. Thank you for your patience.
If you have any further questions or concerns, please feel free to reach out to us at [email protected].
Best regards,
Brenda | CalmOptics Account Manager
AM
Amanda M.
Yep, believe the reviews here...
Wish I would’ve seen this site before I ordered. Took forever, no communication. Cancelled order, but then received PART of order even though shipping confirmation said I received entire order. Contacted the company, and worse case, will contact credit card for chargeback. Horrible experience.
Response from CalmOpticsNov 4, 2020
Hi Amanda,
We're sorry to hear about your not so great experience with our brand. To make up for the inconvenience, we have gone ahead and issued you a full refund for your order. However, you are more than welcome to keep your items. We hope we were able to make this matter right for you.
Best regards,
Brenda | CalmOptics Account Manager
ES
EVELYN S.
If only zero stars was An option
If only zero stars was An option. Total scam, scam website that really looks legit. Been sent 3 fake tracking numbers now almost 2 months out. The last two were post me contacting credit card company and changing card numbers. I honestly can’t believe some oversight agency hasn’t flagged them and shut them down yet.
Response from CalmOpticsOct 26, 2020
Hi Evelyn,
We weren't able to find your name or order in our system. We would be happy to make things right for you in the event that you purchased from our company. Please send us an email with your order number.
Regards,
Brenda D. | CalmOptics Account Manager
RE
Regina
Deceptive and Fraudulent Behavior by CalmOptics CEO (found on crunchbase.com)
The company is fraudulent in their behavior. CalmOptics claims they are the original blue light blocking glasses, but these can be bought from china for $3. So they just upcharge their customers, providing no additional value, and then never deliver the item. They've claimed they ship from the USA and also make them in the USA, both of which are lies. I hope someone gets everyone together and files a lawsuit against them for their deceptive practice and fraudulent behavior. They break the shipping rule required by the FTC, along with deceptive medical claims on their website.