CallRailReviews of callrail.com

While CallRail probably offers the most features and yet the best pricing for a call tracking service. It literally has all features you may imagine. However, firstly I found the whisper message/recording call flow to be slightly glitchy at times. Secondly, due to NAP consistency issues, a call tracking service was rendered useless to us. I think CallRail should notify each incoming customer of this issue before they pay/join. Lastly, inability to forward text messages to a main company phone also made it less intuitive to use. Don't get me wrong, it is a great service but it just wasn't for us. However, adding some new features and fixes could have made it even better.

Works great overall.

CallRail is a great product. I is really easy to use for managing tracking phone numbers and calls. The inbound/outbound recording feature is excellent. The mobile app is functional but a little clunky. Also, they need to add the ability to send/receive photo text/SMS messages.

Good tech and good support.

works as needed

Call quality can sometimes not be the best using the app but I really like everything else about it!

Call rail is the back bone of my company, we absolutely love the reporting and the white labeling allows us to deliver reports directly to our clients. We have all the proof we need and can quickly show our clients the ROI on every campaign they are doing. The only reason I’m not giving 5 stars is for a lack of some integration we’d like to have. We use Typeforms for all of our forms on websites and CallRail has no way to integrate so that we can use the from tracking. I would love to see the integration implemented so we can provide the form tracking for our clients on one dashboard and report.

CallRail has been helpful for our marketing and sales team. We use the service to understand how well we are targeting on marketing campaigns and how well each sales person is delivering their pitch to these prospects.