CallRailCallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.
CallRail (callrail.com) has 486 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Internet & Software · ALBANY, Georgia
Excellent
Internet & Software · Suwanee, Georgia
Excellent
Internet & Software · Alpharetta, Georgia
Excellent
Internet & Software · Atlanta, Georgia
Excellent
Showing 53 reviews with 4 stars · Clear filters
Eric
Their call recording feature is very helpful for CSR training. I like having the ability to see where my calls are coming from. The problem for me is that they charge quite a bit per minute for inbound calls. There are not any large packages of discounted minutes which is leading me to dial back / cancel usage.
Digital Agency Serving Local/Regional C.
CallRail has an easy setup, and the numbers are mostly clean; no less so than other call tracking companies. I do wish there was we more options for trigger dynamic number insertion for campaign with many different sources. There are a decent amount but not quite enough. CallRail remains the best of the half dozen or so that we've tried. Also, the pricing model is a bit odd for an agency setup. The account structure is fine for agencies, but the way the pricing scales is odd.
Patrick
I love call rail. It is easy to use and the pricing is really competitive. Would recommend it to everyone.
val
Very affordable for what you get. Only reason for not giving 5 stars is because I wish there was more help when you have orblems setting it up. Or someone who would onboard first account so I learn all the features
Debbie
The features have served our needs perfectly. A bit bumpy in the beginning working with support to get set up the way we needed it to work.
Chris
A great way to track ppc campaign focusing on phone calls.
TBW C.
After setting up the caillrail our experience has been good. The initial issue was getting all of my business partners to get the phone to ring and not go to voicemail. It was very intuitive and a few of our calls were sent straight to voicemail which was problematic. We had another issue of people sending us text messages and there were not any alerts letting us know that was happening, but after we realized this was happening it has been smooth running.
J. R.
Great service, fast help if you need it.