CallRailReviews of callrail.com

Unsuited for ANY Businesses 0 ZERO support You are on your own

Unsuited for UK Businesses I had been with Call rail no issues for around a year, Other than the porting issues at the start but then there was no need to contact them. When I updated my mobile carrier it transpired that Call Rail have limited working relationships with UK mobile providers, as such I was unable to forward calls to my new number. In December I requested the details needed to Port my original business number away and found a new provider. I was shocked to then find out that the port had been rejected as the form had an incorrect address on. I went back to call rail who provided me with another set of details, however for a second time the PORT out request was rejected. Call Rail seem to hide behind their 'upstream carrier' quite a lot, whatever that is. Today the nail in the coffin has been being told that if I do not pay now for another month that I risk losing my business number altogether. Corporate Blackmail as they know I have very little option and will not risk losing the business number. Despite all of this and almost 4 weeks later I still have not been provided with correct details to action the port out request. Completely help to ransom by a US-based company. I will most certainly be keeping my software subscriptions with companies in the same time zone as me moving forwards. I feel it highly irresponsible for Call rail to claim they are able to effectively service business customers based in the UK. Update: Responded to Call Rail's Message within the hour. Alomost a week later I have still not heard anything back from them. Seems like they just create a public image of being responsive but in reality, they don't care. This is the official port out guidance on their website Submit a ticket to our support team, authorizing the port away with us. Include the tracking numbers you're looking to port away from CallRail with your authorization. Contact your new provider to initiate the porting process. CallRail will receive a notification that the number will be ported and we will approve. Its been almost a month now and I am still no closer to being able to divert calls to my work phone. Call Rail cannot even provide me with the address to go onto the LOA for the new company. Absolute Circus

Callrail is the most unethical business on this planet. They added a service called conversion intelligence to my account without my approval or authorization and charged me for it an extra $50/Mo until I discovered that last night and when I asked their support team to issue a refund for all the previous months that they had charged me for that extra service which I had never approved, they REFUSED it. I am contacting my credit card company to refund the unauthorized charge.

I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar. Ladies on the prone has no desire to help or understand, they just push you to read a support article

Their porting department is about 10% helpful. We got half of my phone numbers transferred and now for 3 months I'm stuck with skewed data in my business (the opposite of callrails vision), and paying both carriers to hold on to my numbers. Most recently, I've been trying to get on a call with them for over a week (again) and after several emails, I hold 20 minutes today just to get disconnected. I really wish we never would have started a relationship with them and would have given callfire or marchex a try. 😑

have been using callrail for a year+. the desktop panel control is great and easy to use and has everything you need. receiving calls- is BAD! calls are not being delivered, the system is sending customers straight to voicemail without ringing our phones. Not all of the call are going to voicemail but we are defiantly loosing customers on a daily basis, at some days it can get up to 70% off the calls. making calls- when you make a call trough the app your call rail number calls you a press 1 to connect the call is required 1. we do not receive the press 1 to connect the call message and when we do the message press 1 to connect the call does not wispier and we end up getting the message in our voice mail so calles cant be made. Call whispers - does not always work so you end up answering calls as if its a personal call (defiantly does not sound professional to the customers). customer service- representatives are very polite. the only solution that they have to these problems is making test calls which when they go trough they say that they can not detect any problems when their test call does not go trough they open a ticket make some changes and tell you to call back if the problems persists which they always do (called at least 15 times and got the same answer again and again . Overall I Do not Recommend Callrail not to small or large businesses. its important to add that has of now part of our businesses is still ruining with callraill that only for the reason that changing our business number is not something that can be easily done. we are leaving callraill little by little

Call Rail does not work in Australia so don't bother signing up for their free 14 day trial. Their system isn't able to generate local numbers, contact customer support and they'll tell you there's a bug in their system which their engineers are working on... they've been working on it for 2 weeks now

Service is not always working, and customers service is not knowledgeable.