CallRailReviews of callrail.com

If I could give this a negative number I would very easily. Integrations disconnect on a regular basis impacting all of your metrics and revenue. Phone numbers are reused so you receive calls from the prior business which again impact your analytics and revenue. Call and SMS logging rarely works so outreach cadence and tracking do not align which impacts analytics and revenue. Workflows that handle call flows for lead distribution do not work which drastically impacts revenue and UX. You will be passed around from support person to support person which is either from employee attrition or skill level but from a client experience, it is awful. This platform has cost of using this platform is costing us 3X what we are paying them monthly and at this rate they should be paying us to pilot their "platform"

It was a great seamless company; till 2021, 2022, they doubled their prices and halved their services, no longer a dependable company. Poorest customer service, almost scammy in adding features, double charging and closing accounts randomly.

Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!

Callrail has charged us tens of thousands of dollars in "overage fees" for minutes that were taken up by SPAM calls. After speaking with the tech support I thought they were headed toward some type of refund. They admitted that our volume of SPAM calls was VERY high and it was causing the overage minutes. They seemed confident that we would be able to get reimbursed for the overage charges. But when we finally reached the billing department they said "Regrettably, we do not offer any refunds for spam callers. You have the option of marking unwanted callers as spam. If this is done prior to your bill cycle ending, then the calls will be removed from your call log. The following links will help to this end, as well as help to reduce spam callers." So buyer be warned: if they charge you through the nose for overage minutes you need to mark them as "SPAM" manually BEFORE you bill or it's too late. This has been a HUGE waste of time and money for us.

Shafted old users! I was a Phonewagon user and, as per other reviews, they have switched our account to different terms (none of which agreed before, rather it was dictated!). It would have been nice for them to honour terms offered by Phonewagon, but no!

As a Phone Wagon customer I've been forced to transfer my account to Call Rail. Call Rail promises a seamless migration process from Phone Wagon but their support has been absolutely non existent. I cannot create new phone lines, I cannot get a reply from the correct department, and my numbers are set to expire in less than 10 days. Terrible and non existent service.

Their account rep David Bollinger sold us on using their platform and after they received the cc he basically left us out to dry. Did not help with the implementation of call tracking and form tracking. It took half a month to set up correctly. I emailed and asked for a prorated bill just to be ignored. Their account executives are horrible. Not to mention the platform is insanely expensive. The platform does have some great features, but good luck setting up the keyword report (which is why you get this thing). You will get 0 help from the account rep. He will send you long articles with links, but on the onboarding, he will schedule a skype call and walk you through. Better take notes because that is all you get.

Do not use. A ton of extra charges. Poor customer support. Bad for business.