Omar Abou A.
My cell phone was recharged much less that what I already paid.
I paid US$ 8.50 (+ processing fees) to recharge my cell phone in Egypt. This is equal to EGP 263.00 (official Central Bank Exchange Rate in Egypt). It's even much higher than that outside the bank system. For my surprise, the only amount received by Vodafone (my cell company in Egypt) was ONLY EGP 140.00!! ... What is that?!! I'm sure the huge difference was NOT the processing fee, because I paid the processing fee in addition to the US$ 8.50. So, where is the rest of the money?!!.
Response from CallingCards.comMay 10, 2023
Hi Omar! Mobile Recharge is not a currency exchange service, it is a transfer of goods. That is why it does not guarantee the normal rate you receive for money exchange (with your local financial institution, for example). Also, please keep in mind that Mobile Recharges are subject to local taxes in Egypt; on our website, you can see the amount received including these taxes, on the order page. For any questions, our Support Team is available 24/7.