CalceusWe started Calceus to offer an alternative: ridiculously high-quality products for men at honest prices that could handle our busy lives. Calceus makes it easy, fun and affordable for everyone to find shoes they love. We're driven by the belief that no matter what your journey is, having the right pair of shoes can make all the difference. Every day we work to ensure that you find the perfect pair of shoes.
Calceus (calceus.org) has 767 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 258 reviews with 1 star · Clear filters
JORGE
bad service. i'm not satisfied with the item i bought.
Response from CalceusMay 15, 2020
Dear Sir / Madam, Thank you for your review. We are sorry that our services and products did not satisfy you. We will strive to optimize products and improve service levels. We will send the return instruction to you by mail, please return the product you received according to the instructions for return. Our email address is [email protected]. Thank you for your purchase.
Brenda M.
Order two pairs of shoes back in February, Today 5/12/2020 NO SHOES AND NO CUSTOMERS SERVICE FEED BACK!! THIER #RINGS TO A FAX! ALL I WANT IS A FULL REFUND
Response from CalceusMay 14, 2020
Dear Sir / Madam, thank you for your review. We have received five messages from you, and all your messages we have given you a reply by email. You may find them in your spam folder. Our phone line is always busy so that you can not get through. We are sorry for this. The first order was not shipped because the style and address did not receive your confirmation reply. We canceled the order based on your message. And the refund has been executed. The second-order has been shipped and has been delivered on March 26. Still have any questions, please contact us without hesitation. Our email address is [email protected]. Thank you for your purchase.
DOUG C.
I LIVE IN SOUTH CAROLINA, ORDERED YOUR GREAT SHOES, ORDERED THE WRONG SIZE, THE CLOSEST PLACE TO RETURN FOR RIGHT SIZE WAS CANADA. THIS IS DAMN STUPID FOR A GOOD COMPANY LIKE YOURS TO HAVE A STUPID RETURN SITUATION WHERE THE RETURN COST ME MORE THAN THE SHOES COST. STUPID, STUPID, STUPID.
Response from CalceusMay 12, 2020
Dear Sir / Madam, Thank you for your purchase. We always hope to bring the best experience to our customers. We are sorry we do not have a US warehouse currently, we're doing everything we can to solve this problem. We appreciate your kind understanding.
Mar
The men's body bag took over 3 months to arrive! The materials it was made with were super cheap, very flimsy, stitching was crooked. It was so horrible, i had to laugh!! Threw it in the trash cuz customer service would only refund 15%, laughed even more!! I would rate -5 if i could!! Beware!!
Response from CalceusMay 12, 2020
Dear Sir / Madam, Thank you for your evaluation. It took 13 days after the order was shipped to complete the delivery. We are sorry for the delay in shipping to you due to the large order volume. We had responded to you immediately after we received your after-sales request. We did not receive the defective photo and the tracking number of the return within 30 days of the delivery. According to the return policy, we are sorry that we do not accept return or exchange. We hope you could understand. Thank you for your purchase.
P J.
I placed an order month ago I have had no response on my order that’s been paid for so either I get my order or refund my money and I will never order from you again
Response from CalceusMay 11, 2020
Dear Sir / Madam, thank you for participating in the evaluation. We're sorry but we did send the order confirmation email and the shipping notification email. We have responded to your message about the logistics by email on April 21 and April 27. You may find them in your spam folder. We've tracked the package for you, the expected delivery date is 5/12. Still have any questions, please contact us without hesitation. Our email address is [email protected]. Thanks for your purchase.
Akosua
Well’ it’s been about 3 weeks and I still have not received my order, nor have I received any updates. No Email, No Text, No Communications what so ever..... Crickets
Response from CalceusMay 7, 2020
Dear Sir/Madam, thank you for your review. We're sorry but we did send the order confirmation email and the shipping notification email. You may find it in your spam folder. We've checked your order's shipping information on the FedEx website. It shows that the package has been delivered. Please kindly check it. Still have any questions, please contact us without hesitation. Our email address is [email protected]. Thanks for your purchase.
Carl C.
I ordered sandals in March and was charged immediately for them, I sent you 2 emails questioning shipping and tracking information from you, and NO ANSWER from you. I called your customer service number over 12 times. No one answers, No message. The beeping sound sounds like a fax number. Tried to get your phone number in Canada, but was advised that there is no company by the name, CALCEUS I Mississauga, Ontario, Canada. What gives??? Jerry P. Pulaski
Response from CalceusMay 5, 2020
Dear Sir/Madam, thank you for your review. You ordered the leather sandals on our website in April. We never received an email from you. Our phone line is always busy so that you can not get through. We've tracked the package for you. Your package is in transit. We are very sorry that your order may be delayed by COVID-19. We have just been informed by USPS and FedEx that the shipment will be delayed for 5-10 working days. We always hope to bring the best experience to our customers, and we're doing everything we can to solve this problem. If you need further assistance, please don't hesitate to contact us at [email protected]. We appreciate your kind understanding and patience.
customer B.
i ordered 2 pair of shoes on 4/03. it is 5/01 and i have not received them nor have i heard anything
Response from CalceusMay 5, 2020
Dear Sir/Madam, thank you for your review. Your package has been delivered 7-8 business days later than usual because of COVID-19. We are sorry for keeping you waiting for such a long time. We've checked your order's shipping information on the USPS website. It shows that the package has been delivered on 5/01/2020. Please kindly check it. If you did not receive it, please kindly call USPS to check where they left the parcel or email us to help you check. Our email address is [email protected]. Thanks for your purchase.
