Cafe ExpressReviews of cafe-express.com

Ordered from Cafe Express and tried to use the coupon code that they provided but their checkout process never asked me for the coupon code. It just took my card number and processed the payment! It really ticked me off!! I wouldn't have bought the items if I knew I was getting tricked into a discount that they never gave me. This will be my last purchase from them.

Awful delivery experience from cafe express, they cancelled by order due to not being able to contact the driver and did not wish to inform me about it either.

Cafe Express - West Gary is horrible. The chef "Adam" is HORRIBLE. The meals he prepares are "HORRIBLE" or something is always left out. The front desk staff is inmature and need replacing. In fact, this location needs to be CLOSED. This place is unacceptable also, James and the other district manager need replacing. I would NOT recommend this place to anyone. They cannot even prepare a "baked potato" properly either "brown in-side old) or watery. Mike needs to come to his own restaurants and the others. I saw a cook digging in her noise and I brought it to the Manager's attention. This was at another location.

I’m a customer of a company called “LifeLock”. Their business is simply, the secure monitoring of personal information and reporting violations to their customers. So, I just received an alert (via-e-mail) notification that my personal information was compromised. I went to their app and logged into my account and that’s when I was informed that my personal and financial information was taken from “Cafe Express’s Website!”. LifeLock has many hi tech I.T. Staff and lawyers who will assist with correcting identity theft situations, along with one million dollars of insurance for its customers, depending upon which state an individual resides in; that’s because of the State’s Laws. Beware of this site, the “Dark Web” has infiltrated their site. There’s thousands of customers who’s personal information, passwords and credit/debit cards Information that were taken by those criminal entities. I’ve contacted (via-phone) the Corporate Office and was hung up on twice. Upon re-contacting them again, the person I’d spoken with stated that she was going to give me the correct phone number to the right person for me to speak with, then she just hung up on me. Then I attempted to contact them again and just kept getting a message. I attempted to contact them four more times to no avail and at that moment I’d realized that my phone number has been blocked. This is absolutely no way to conduct business!!!!

Ordered one lousy coffee mug, personalized, for my dad. Messed it up!

Made the “mandolin forum” look bad all I did was try to buy a coffee cup Messed up delivery sent emails declining liability If you’re looking for a company to handle your swag look elsewhere

This is an email I was attempting to send to C-LEVEL, the mail servers keep returning all attempts with the same 'misconfigured server' reason. Keith, I’m writing about the consistent experience of incongruences as a diner at Cafe Express. This covers customer service issues, menus, web design, very pronounced din and food preparation. All of my experience is derived from the Austin Location and covers fairly regular visits over several years. There are many things the staff does well, maintaining the drink/coffee/condiments bar, bussing tables, repositioning furniture, delivering the orders to the table and generally non-evasive in the customer experience. Since this summer, I’ve started reporting, via the web form, insufficient experiences. The first problem I reported was the web form it’s self. There is an arbitrary low character limitation, undisclosed time-out while typing in the notes. In my first go, I lost a block of text describing a poor experience I had. I did not want to type out everything again, so I submitted feed back about the intake process. I did get an initial response from Jennifer asking what the issue was. I replied back I wanted to report the insufficiencies for intaking customer comments and asked why it was designed that way. It’s been several months and no return reply. Several times, I’ve also provided feedback through the form about the abundance of sugar in sauces and dips, this I’ve not ever had a response over the years I’ve submitted feedback. An example would be the chicken strips, they only come with a sweetened mustard, I don’t like this. The staff could only offer salad dressings, a rather limited selection without sugar too, or hot sauce from the condiments bar. I sent feedback I wanted more choices, like a white gravy or pungent unsweetened sauce, and have never gotten an acknowledgement. I eventually stopped ordering the chicken. I wrote about the supposed Southwest style breakfasts loaded with sweetener and the total absence of Pico De Gallo in the restaurant. No response, so I don’t order that any more. This weekend I tried the supposed “Veggie Burger” that was another entree catastrophe. The veggie burger amounted to a nondescript mass of low flavor, indeterminate ingredients squashed to look like a patty. It would not hold together if I tried to handle it like a burger. I ate a 3rd with a spoon before abandoning it, I won’t be ordering this again. I’ve also had problems coming up with an order because the wall menus are confusing and VERY DIFFICULT to read from the register. I don’t like the layout of the hand held menus, the order line is poorly illuminated, so I stopped using menus. In aggregate I'm losing interest in Cafe Express food, try to eat elsewhere prior to visiting and only order what works and is dependable, the drinks/coffee/condiments bar. It’s not that I’m cheap, I know that the access to the location is supported by business, and admonish my fellow diners to order before and arriving at the restaurant. However, I’ve become weary of the selections. I frequent Cafe Express to meet with associates and socialize and that works fine, except that the din can interfere with conversation. However, i’ve witnessed what is left behind from a meal and asked them why, some don’t like the preparation either. Meaning, it’s not just me. I’m willing to contact y’all because I spent decades responding to customers in a previous career. I think all the problems and experiences I written about here stems from one issue, the direction of communication. From my perspective it is predominately unidirectional, Cafe Express > Customer. I say this because going the other direction is into a organizational black hole. I’m not certain why this is so. I would not characterize the restaurant experience as pedantic, perhaps it is Sugarland professionals that are being used to design the experience.

Order months in advance...they can't get it too you in 30 days...