Cadence BankReviews of cadencebank.com

If I could select -1 stars that wouldn’t scratch the surface. DO NOT USE THIS BANK !!! The most difficult and horrible customer service. Do yourself a favor and find a local bank that cares about their customers. every month I find fees / charges and can’t get answers, they can’t share because they have a protocol they have to follow in communicating. They ask for you to input your full SS# number when calling customer service, and an automated system that leaves your head spinning. Despite verifying my identity and giving Address, Phone Number, my full SS# and furthermore a transaction on on my account within the past 30 days, they won’t give me information on my account. It’s my money, whatever information you have that concerns fees / charges appearing as deductions from my balance, my money, should be disclosed to me promptly when asked, not avoided and kept hidden by some corporate protocol. What’s the secret ?!?

This is not a business friendly bank. I had over $20,000 in my account but I had to wait over the weekend to withdraw my own money since I just opened an account with them. Never heard such a ridiculous excuse before in my life. I’m closing my account on Monday. Do not open any account with them.

very incompetent!!!! dont use them

If I could give this a negative amount of stars, I would. I began banking with Bank of Mississippi in 1990. Bank of Mississippi eventually became BancorpSouth and now it is Cadence. Their “customer service” is absolutely horrible!! I am moving money out as we speak into bank accounts at a different bank due to the way I was spoken to a week ago when I called their toll free number. I talked to FOUR people before I ever got semi-close to a resolution. I’ve had to get THREE different debit cards from them in less than 8 months because of attempted fraud, so I was told. Do you know what a nightmare it is having to switch debit card numbers on a bunch of accounts? You probably do, because judging by the reviews, I’m not the only one having problems with this “bank.” They asked for my address, a recent transaction, and two other pieces of information all four times that I was transferred to different departments. They apparently haven’t been trained in “warm transfers.” Absolutely ridiculous to be completely out of energy from having to repeat 4 pieces of information 4 times in the span of TWENTY NINE minutes on the phone with Cadence Bank. Beyond comprehension and beyond ridiculous! In addition to my issues, I attempted to get the customer service reps to look in to my son’s account. My son is stationed in the Middle East, as he is in the Army. He had “fraud” on his account, so he had to close his debit card in either late June or early July. It is now August 19. Would you believe that they have had to send him 3 different debit cards in this very lengthy time frame?? Then, they had the audacity to charge HIM a $30 expedited shipping charge!!! Are you kidding me?? Is EVERYONE there totally asleep at the wheel? It isn’t HIS fault that Cadence cannot get themselves together long enough to actually send his debit card to the correct address in a timely manner! His account of what happened was as follows: he gave the correct address to the Cadence representative and somehow the first debit card went to an entirely different country because they listed the WRONG country in the address. When he called to get a status on the card, Cadence said Fedex was in control of it. He called Cadence back eventually and stated that the card was going to the wrong place because they put the wrong APO address and that automatically made this Cadence representative think the card was lost. He eventually spoke to a 4th representative, which has been within the last couple of weeks and she said the card was not able to be activated because a previous representative thought the card was lost so they automatically sent out a new card. Cadence took $30 out of his account for expedited shipping and yet it was Cadence that messed up because the card he got in the mail a few weeks ago does not even work! So they are trying to stick it to a 21 year old soldier who is overseas serving his country just to rack up fees. Bravo. What a way to salute those serving your country. He has not been able to access his own money since late June/early July! I plan to send this in letter format to the bank CEO, Dan Rollins. I also told the bank representatives last Tuesday that this 34 year relationship is quickly going to come to a halt. They did not care in the least bit, as I expected. Do NOT waste your time banking with Cadence Bank. They apparently think they are too big to fail.

Please do not bank with this Bank. Cadence Bank. Especially with your business. I received 11 overdraft fees a total of $396 in one day. The account was down due to maintenance and my account was in the positive the next day. The rearrange fees to insure that you receive fees. This is one way that they make money off of their customers. I am struggling to keep my business a float. This bank did not try to help me with not one of those fees. I have a mortgage and 4 accounts with them. I will be soon closing everything as soon as I can. I cried, prayed and begged them to help me and no one did. I’ve been banking with them for over 15 years. This is heartbreaking and disappointing.

I have been banking with Cadence / BancorpSouth for over 15 years and never had problems until now for the last 4 months. Deposits on the online app holds your check for 2-4 business days. When I called, they verified me with SS#, DOB, Address, and last transaction. I gave them all correct info and then they wanted to know where and when I opened the bank account and I had city and state right but did not remember the exact date of when I opened the account is it was so long ago. They also wanted my debit card #. This is an extreme overreach, and this is not the first time this has happened since Tupelo, MS had taken over the customer service. When I wanted to talk with a manger to file a complaint, none were available, and they would not give a last name or an id to be able to identify them. But they sure had all my info. I will close my account ASAP. UPDATE: I received 56 emails that my deposit was submitted, extremely unusual for that many notifications.

WARNING: Cadence Bank will cancel your homeowner's insurance and raise your premiums without your knowledge. Do not trust them with escrow; handle everything yourself. I had the unfortunate experience of finding out that in 2023, Cadence Bank cancelled my homeowner's insurance without notifying me and force-placed a more expensive homeowner's insurance policy on my house, which is mortgaged with them. They did not consult me or send any notifications about it—they even confirmed this. I have definitely learned my lesson to never trust them with handling anything on my behalf and will be paying all insurance and taxes independently. I would highly advise you to never use their escrow services, as they may violate your trust and unfairly take your money like they did with me.

The Bank Teller customer service s**ks, first of all. Why don’t Cadence Bank, just pay that lady to leave. She deceive people of their money and that is dangerous and also she doesn’t take care of the customers. If she is always so busy, why wouldn’t she sit at a desk and do paperwork computer work etc. I don’t want no one to loose their job, let’s get that point across. She is in the wrong field, because her people skills are awful! Bank Teller # 201 Cadence Bank 614 Shurling Drive Macon, GA 31211.