emmie W.
Lost my package, failed to investigate and took my money
I ordered clothes from their website back in December 2022. I received delivery updates of the packages' whereabouts until late december and once it arrived in my country- updates ceased. I waited a little longer because it was new years and delays were expected but after a few more weeks, I contacted Byunli to get an update on what was going on. They said they'd investigate and get back to me but nothing. My package was lost, which is not surprising if something is being delivered by Evri. Anyone from the uk will know it's not physically possible to talk to a human if you have issues with your packages. I follow up with Byunli for months and said each time they'll check in with Evri to see what happened with my package and get back to me. They never did, never offered a resolution or refund and when i did finally ask for a refund, they ignored me. That's £130 I won't see again and has put me off buying anything from them in the future