Kamesh M.
Stay away from them, save yourself headaches!
A merchant refunded my payment to Tandym on Feb 8. Today is Feb 14 and they have still not sent it to my bank account. I would strongly advise anyone considering using this service against it. They do connect easily to your bank account, but only to take money out. That easy connection mysteriously vanishes when they have to return it to you. I could never reach a live customer service person, no matter what time of day or evening I called. They acknowledge voicemail messages, but the resolution of the issue does not come. The agent I finally spoke with promised to call me back once she had an update, but of course, she did no such thing. They say they refund money in 2-5 business days, but I don't have mine even at the 5th day. I am sick of calling them. Heed my review and avoid this "service" - you will save yourself at least one headache. Update 2/20/2024 - there is something obviously seriously wrong with a "financial services" company that cannot or does not refund money. Their refund window has gone from the 2-5 business days of Feb 8 to Feb 23. Their attempt to "make it right" did not include a way to process the refund. These folks are great at taking money. God help you should you return your purchase and deserve a refund! Do not be tempted by their marketing spiel - this is a shady deal.
Response from TandymFeb 16, 2024
Kamesh, we apologize for the inconvenience. We take all feedback seriously and use it to improve our services for all our customers. We'll reach out to you directly to get this resolved and make this right ASAP. - - Hi Kamesh - we've been trying to get in touch with you directly via phone and email to ensure you've received the refund which on our end looks complete. We've refunded you 2X for the inconvenience as well as credits to use at the merchant. If this isn't correct, please respond to our email or give us a call.