Julie H.
Terrible service from Northgate Street…
Terrible service from Northgate Street Gloucester - avoid at all costs Delayed delivery!! No customer service!! Ruined a birthday party! Shocking!! As I write this - still no food!!
Fashion and clothing inspired by Asian culture and style.
Kokoro (buykokoro.com) has 71 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Showing 16 reviews with 1 star · Clear filters
Julie H.
Terrible service from Northgate Street Gloucester - avoid at all costs Delayed delivery!! No customer service!! Ruined a birthday party! Shocking!! As I write this - still no food!!
Paulina S.
Smaller portions than it used to be. They expand the menu but can't keep up. Food ordered - kimbap was so dry and old that I need to bin it. No response from manager in Bracknell. Avoid!
Lesley M.
Kokoro Liverpool…avoid avoid avoid.Ordered two meals £17 was going to stay in but the place was filthy so asked for a bag to takeaway and because I only had my card and they charged 10p they wouldn’t give me one.Absolute disgrace and if I could give no stars I would.
Ioannis A.
Kokoro in Guildford Friary is not worth to visit, portions are very small in protein compare to other stores and on my last visit even the Katsu miso soup was taste less. However, Kokoro in Guildford on North Street is amazing and keeps the same top quality for many years. I hope my review will be heard from the management in Friary and improve the service to their customers.
Patrick V.
Never got my order and no answer on any questions. A complete scam!!!
Alone B.
Commande passée le 15 juin, j’ai juste reçu une confirmation de paiement et depuis plus rien alors qu’il annoncent 2 à 5 jours de délai pour préparer l’expédition et que cela fait déjà 15 jours. J’ai envoyé un mail à leur support mais après 5 jours je n’ai toujours aucune réponse de leur part.
Dei G.
it's been over a month and still haven't received the item. It was in the destination city on March 11th... and I still haven't received it (March 30th).
Response from KokoroMar 31, 2022
Hi Dei! I'm so sorry that you haven't received your item yet. Sometimes, it is the nature of international shipping that we run into delays and items getting stuck in customs or somewhere along the journey. Please reach out to our team at [email protected] and they can help you further or answer any questions for you!
Tim
Poor quality stuff that can be bought on AliExpress and then marked up a bunch
Response from KokoroOct 8, 2021
Hi Tim, Thanks so much for taking the time to give us your feedback. A member of our team has reached out to see if there is anything we can do to make your experience better. Have a wonderful weekend.