Derrick J.
Late shipping and lying
Late shipping by about a week, phone calls never returned or answered, lied to about shipping date, lying about not receiving email, package was sent out anyway after I had told them to cancel the order. Will never be using you guys again. Mouser has better customer service. Full review is on google reviews for buydeutsch under my name Derrick Johnson.
Response from BuyDeutschJan 23, 2025
Derrick, thank you for your feedback. We sincerely apologize for the frustration and inconvenience you experienced with your recent order. Providing excellent service is extremely important to us, and we are sorry to hear that you have not experienced this. We understand how upsetting this situation must have been, and we are taking your feedback seriously to investigate further and improve our processes. Regarding the delay in shipping we work with external partners to provide shipping and there is little that we are able to do about delays or other issues with shipping. We understand your disappointment and regret that we could not meet your expectations. If there is any way we can make this right or discuss your concerns further, please don't hesitate to reach out to us during regular business hours (9-5 EST). Your input is valuable, and we would appreciate the opportunity to make amends. Thank you for bringing this to our attention, and we hope to regain your trust in the future.