BuyaReviews of buya.com

Response from BuyaAug 27, 2025

Hi Evelyn, We take your feedback seriously and understand your concerns. Each seller on Buya.com sets their own shipping rates, which can vary based on location, carrier, and handling practices. That said, we never want a customer to feel misled or taken advantage of. If there’s been a mistake or unexpected charge, we want to look into it right away. Please email us at [email protected] with your order number and any details, and we’ll investigate the issue and follow up promptly. We appreciate you holding us accountable—we’re committed to ensuring our platform operates with transparency and trust. — The Buya Team

Response from BuyaAug 27, 2025

Hi Mike, We’re sorry to hear about the experience with your chainsaw order—having a purchase canceled after it's accepted is frustrating, especially when the item was listed as shippable. Our marketplace is powered by independent retailers, and sometimes listing errors or shipping limitations (like restrictions on certain tools or fuel-powered equipment) can lead to unexpected cancellations. That said, we agree you should have been informed more clearly and quickly. We’d love to look into this further and help if we can—please reach out to us at [email protected] with your order number so we can review the situation. Thanks for bringing this to our attention. — The Buya Team

Response from BuyaAug 27, 2025

Hi Marco, We’re truly sorry to hear about your experience—especially having to deal with non-working electronics more than once. That’s understandably frustrating and not the experience we want anyone to have on Buya.com. While our sellers are independent and responsible for testing and describing their items accurately, we hold them to high standards and expect all items to be in the condition stated. We truly appreciate your feedback—it helps us improve both seller accountability and the experience for future customers. — The Buya Team

Response from BuyaAug 27, 2025

Hi Jeff, We’re sorry to hear that the item you received wasn’t in the condition described. That’s not acceptable, and we appreciate you bringing it to our attention. Every seller on Buya.com is expected to accurately inspect and describe their items, especially when it comes to internal function and completeness. If something was missed, we want to make it right. Please email us at [email protected] with your order number and details so we can review your case and assist you with a resolution. Thank you again for the feedback—we’re committed to improving your experience. — The Buya Team

Response from BuyaAug 27, 2025

Hi Ryan, We’re really sorry for the lack of response you’ve experienced—especially after the sale. That’s frustrating, and it’s not the standard we set for our sellers or ourselves. Each retailer on Buya.com is responsible for fulfilling and shipping orders promptly, and we take it seriously when a tracking label is created but the item hasn’t moved. We’d like to step in and investigate this directly. Please email us at [email protected] with your order number and any communication you’ve had so far. We’ll follow up with the seller and do our best to get this resolved quickly. Thanks for bringing this to our attention—we want to make it right. — The Buya Team

Response from BuyaAug 27, 2025

Hi Kris, Thanks for sharing your experience—and we’re sorry it left you feeling frustrated. Asking questions before making a purchase is absolutely reasonable, especially for tools and electronics. That’s exactly what the messaging system is for, and we encourage buyers to be informed. Regarding the message you received about “losing score or credibility”—that’s not a penalty we apply for simply asking questions or declining to purchase after receiving an answer. It sounds like there may have been a miscommunication, possibly a poorly worded automated response or seller message, and we’ll review that to ensure it doesn’t happen again. We appreciate your feedback and hope you'll consider giving Buya another try in the future. We're here to help if you ever need assistance. — The Buya Team

Response from BuyaAug 27, 2025

Hi Amgad, We’re very sorry to hear about this experience—especially the delay, confusion, and lack of follow-through you encountered. That’s not how Buya.com or any of our partner stores should operate, and we truly appreciate you bringing this to our attention. Buya.com is a marketplace of independently owned retailers, and while each seller is responsible for their own inventory and fulfillment, we do expect accurate listings, timely shipping, and respectful customer service. If an item is no longer available, you absolutely should not be left waiting—nor should a refund be difficult to receive. We’d like to review your case immediately and get this resolved. Please email us at [email protected] with your order number, the store name, and any notes about your previous communication. We’ll do everything we can to investigate and ensure you are refunded appropriately. Again, we’re truly sorry for the experience you’ve had. It’s not the standard we hold ourselves or our partners to, and we’d like the opportunity to make it right. — The Buya Team

Response from BuyaAug 27, 2025

Hi Sean, We’re sorry to hear that your item never arrived and that you had to resort to a chargeback. That’s a frustrating situation, and we understand your disappointment—especially if you weren’t able to reach anyone for help. This isn’t the experience we want for anyone using Buya.com. Our support team is here to assist when things go wrong, and we’re reviewing this to understand where the breakdown occurred. If you're open to it, please email us at [email protected] with your order number so we can investigate further and ensure the issue is properly resolved. Even post-chargeback, we want to learn from the situation and make sure it doesn’t happen again. Thank you for the feedback. — The Buya Team